Kimberly Henken
Los Angeles,CA
Summary
Key Account Manager with demonstrated success in relationship building, negotiating and developing new business. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
11
11
years of professional experience
Work History
Key Account Manager
FARFETCH
04.2020 - Current
- Responsible for managing e-commerce sales and supply for a portfolio of Key Retail Accounts across the United States and Canada
- Demonstrate success by growing individual client accounts +80% to +200% YoY on average, and delivering +50% total GTV growth YoY on a $40M client book
- Utilize various data metrics and industry trends to develop client-specific strategies around Sales & Supply growth, Merchandising, Inventory, Pricing, and Buying
- Prepare and deliver weekly, monthly, and quarterly reports to stakeholders at all levels, including Managers, E-Commerce Directors, Technical contacts, and C-suite Executives
- Identify new business development opportunities, negotiate contracts, and close deals to drive revenue growth, while maintaining an ongoing pipeline of potential new targets
- Collaborate with cross-functional teams, including production, marketing, private client, tech, and operations, to achieve KPIs and roll-out new projects
- Handle end-to-end project management for clients, including onboarding, training, integration, and partner expansions across various scopes
- Travel extensively throughout the US to meet with current and potential new clients, building strong connections and fostering key relationships
- Manage two Direct Reports and assist in managing the remaining team, providing guidance and mentorship to junior account managers
- Serve as lead Looker user, responsible for developing reports that enhance Farfetch's data and analytical capabilities
- Act as Positively Farfetch Ambassador, spearheading the Positively Conscious sustainability program and driving adoption across the Farfetch employee and client networks
- Spearheaded Farfetch's SecondLife Resell Program, from inception to launch, driving $30-$50K per month in buyback orders. Coordinated regularly with the buyback partner, relaying customer feedback, implementing new features and UX, and driving customer adoption
Account Manager
FARFETCH
04.2017 - 04.2020
Associate Account Manager
FARFETCH
04.2016 - 04.2017
Account Executive
HATCh Showroom
11.2015 - 04.2016
- Represented three Jewelry brands, managing their wholesale business with specialty and Major accounts across the West Coast territory
- Tracked and analyzed weekly, monthly, quarterly, and yearly sales targets, and regularly exceeded those targets
- Identified and completed outreach for potential new wholesale opportunities
- Implemented new processes for maximizing the efficiency of selling tools, including road appointments and cold calls
- Delivered selling reports for each brand to understand their seasonal and overall trends
- Represented the brands and lead appointments during multiple tradeshows, including Coterie and CALA
Sales Assistant
HATCh Showroom
02.2015 - 11.2015
Account Manager
Stylesmith PR
07.2014 - 02.2015
Sales Intern
Citizens of Humanity
12.2012 - 05.2013
Education
Bachelor of Arts - Fashion Merchandising
VIRGINIA COMMONWEALTH UNIVERSITY
Richmond, VAStudy Abroad - Fashion Merchandising
Santa Reparata International School of Art
Firenze FI, ItalySkills
- Sales & Account Management
- New Business Development
- Business Strategy
- SaaS
- Analytics & Reporting
- Project Management
- Forecasting
- API/Integrations
- E-Commerce
- Microsoft Office
- Google Suite
- Adobe Suite
- ASANA
- Looker
- Tableau
- Salesforce
Timeline
Key Account Manager
FARFETCH
04.2020 - Current
Account Manager
FARFETCH
04.2017 - 04.2020
Associate Account Manager
FARFETCH
04.2016 - 04.2017
Account Executive
HATCh Showroom
11.2015 - 04.2016
Sales Assistant
HATCh Showroom
02.2015 - 11.2015
Account Manager
Stylesmith PR
07.2014 - 02.2015
Sales Intern
Citizens of Humanity
12.2012 - 05.2013
Bachelor of Arts - Fashion Merchandising
VIRGINIA COMMONWEALTH UNIVERSITY
Study Abroad - Fashion Merchandising
Santa Reparata International School of Art
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