Open To Work
Kimberly Hensley
Senior Manager
Dayton,OH
Summary
Dynamic Senior Restaurant Manager with 15+ years of management experience. Proven expertise in optimizing profits, enhancing customer relations, and mentoring staff to drive performance. Looking for a new management experience to help guide and improve others lives.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Senior Restaurant Manager
BJ's Restaurant & Brewhouse
Beavercreek, OH
02.2018 - Current
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food, beverage and labor costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Facilitated beer dinners for up to 50 guests.
Assistant Restaurant Manager
Bravo Brio Restaurant Group
Dayton, OH
06.2014 - 02.2018
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
- Produced detailed documentation to outline potential worker issues.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server Team Lead and Head Trainer
Bravo! Cucina Italiana
Dayton, OH
01.2010 - 06.2014
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Prepared and led food service training programs to teach staff various tasks.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Updated training materials and manuals to reflect current menu offerings and service procedures.
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
Education
Bachelor of Arts - Music
University of Dayton
Dayton, OH12-2007
Skills
- Management and supervisory experience of 15 years
- Strong oral, written and interpersonal skills
- Team leadership and development
- Customer service and relations
- Problem solving, critical thinking and resolution skills
- Attention to detail
- Office software proficiency
- Goal prioritization and achievement
- Public speaking and communication
- Conflict resolution
- Policy writing and documentation
Additional Strengths
- Calm under pressure in fast-paced environments
- Strong relationship-building skills
- Experienced handling confidential employee matters
- Passion for helping others and supporting team success
Certification
- Serve Safe Certified
Timeline
Senior Restaurant Manager
BJ's Restaurant & Brewhouse
02.2018 - Current
Assistant Restaurant Manager
Bravo Brio Restaurant Group
06.2014 - 02.2018
Server Team Lead and Head Trainer
Bravo! Cucina Italiana
01.2010 - 06.2014
Bachelor of Arts - Music
University of Dayton