Kimberly Hernandez
Wellington,FL
Summary
A motivated and personable employee, willing to work with a great environment and with great, supportive coworkers/managers. I am pursuing an opportunity to expand my work experience and give out a great work ethic and be a helpful employee while being in school. I am willing to have good relationships with my team members. Likewise, I am someone with a positive attitude dedicated to learning new skills and a fast learner, honest and very neat at work places. Able of working under pressure and handling multiple tasks daily.
Overview
2
2
years of professional experience
Work History
Target Guest Advocate
Target Corporation
Wellington, FL
05.2024 - Current
- Greeted guest and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to guests on the features and benefits of products.
- Answered guest inquiries regarding store policies and procedures.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Resolved guest complaints in a professional manner.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Demonstrated strong communication skills when interacting with guests and coworkers.
- Assisted other departments when needed to maintain efficient operations.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to guest inquiries and transferred calls to appropriate staff members.
Movie Theater Attendant
Paragon Entertainment Holdings, LLC
Delray Beach, Florida
08.2022 - 07.2023
- Greeted customers and provided them with information about movie showtimes.
- Operated cash registers to process customer transactions.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Distributed refunds, promoted theater merchandise and issued gift cards.
- Managed online and phone reservations, ensuring accuracy and customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Complied with health and sanitation practices and procedures.
Skills
- Complaint Handling
- Stress Tolerance
- Guest Relations
- Customer Service
- Cash handling experience
- Flexible Schedule
Timeline
Target Guest Advocate
Target Corporation
05.2024 - Current
Movie Theater Attendant
Paragon Entertainment Holdings, LLC
08.2022 - 07.2023