Proven Health Insurance Broker and Esthetician with a track record of cultivating trust and loyalty among clients at Hess Insurance Solutions and Be Beautiful Spa. Leveraged expertise in insurance understanding and exceptional customer service and marketing to expand client base and enhance spa revenue. Demonstrated leadership in coaching new insurance agents and estheticians, underpinned by a strong foundation in relationship building and decision-making.
Hi, I’m
Kimberly Hess
Raleigh,NC
Summary
Overview
12
years of professional experience
Work History
Hess Insurance Solutions
Health Insurance Broker
04.2019 - Current
Job overview
- Developed strong relationships with hundreds of clients, earning their trust and loyalty through consistent communication and policy updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Cultivated wide network of professional contacts including hundreds of small business owners, increasing referral business and expanding client base over time.
- Participated in ongoing professional development opportunities, staying current on industry advancements and enhancing skills to better serve clients.
Be Beautiful Spa
Esthetician
10.2015 - 04.2019
Job overview
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, aqua peels, LED therapy, and dermaplaning.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Skilled and certified at custom spray tans, lash lift and tint, Xtreme lash eyelash extensions, brow shaping and tinting and brazilian waxing.
- Kept up with Inventory, social media, marketing and customer service.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Developed monthly promotional campaigns to attract new clients through Facebook and Instagram
- Facilitated training sessions for a dozen new estheticians, sharing best practices and mentoring them throughout their onboarding process.
- Collaborated with medical professionals such as dermatologists or plastic surgeons when necessary for clients requiring advanced skincare treatments.
- Educated hundreds of clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Von Kekel
Esthetician
07.2012 - 04.2015
Job overview
- Educated hundreds of clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Analyzed skin condition and made appropriate product recommendations to new and return clients.
- Fostered friendly, warm, and exceptional customer experience.
Education
Gratitude Hot Yoga Raleigh, NC
Yoga Teacher Certification from Yoga Therapy And Teacher Training
02.2023
University Overview
ACE Group Fitness InstructorONLINE
Group Fitness Certification from Group Fitness Instructor
06.2024
University Overview
Miller-Motte Technical CollegeCary, NC
Esthetics Certification from Esthetics
06.2012
University Overview
- Professional Development: Microdermabrasion Certification
- Brazilian Waxing Certification
- Xtreme Lash Eyelash Extension Certification
- Laser Certified
Ulster Community CollegeStone Ridge, NY
Associate of Arts from Graphic Design And Advertising
06.1998
University Overview
Skills
- Insurance understanding
- Decision-Making
- Customer Service
- Relationship Building
- Team Leadership
- Prospecting and Networking
- Coaching and Mentoring
- Schedule Management
Timeline
Health Insurance Broker
Hess Insurance Solutions
04.2019 - Current
Esthetician
Be Beautiful Spa
10.2015 - 04.2019
Esthetician
Von Kekel
07.2012 - 04.2015
Gratitude Hot Yoga
Yoga Teacher Certification from Yoga Therapy And Teacher Training
ACE Group Fitness Instructor
Group Fitness Certification from Group Fitness Instructor
Miller-Motte Technical College
Esthetics Certification from Esthetics
Ulster Community College
Associate of Arts from Graphic Design And Advertising
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