Kimberly Hetelle
Kenosha
Summary
Dedicated and personable professional with extensive experience in leadership, customer service, sales, and office operations. A fair and empathetic leadership style emphasizes effective communication and teamwork. Natural friendliness and exceptional listening skills foster trust among colleagues and clients, contributing to a collaborative and productive work environment. Committed to driving results while maintaining strong relationships, ensuring team success and client satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Experience Representative/Sales Representative
Hal Leonard/Muse Group
03.2020 - Current
- Answers emails and the phone calls of dealers, offering world class customer service within the companies guidelines.
- Takes orders over the phone or via fax/email for sheet music, and accommodated any special requests.
- Offers a friendly, helpful disposition and is very knowledgeable of inventory and warehouse operations so to accurately recommend products to inquisitive consumers.
- Took on the additional responsibility of being the manager of all retail accounts in Asia, Africa, Mexico, and South America
- Main contact for authors to place orders
- Process school POs/create school quotes
- Manage online help emails
Supervisor; Product Lead
Converse
10.2016 - 02.2020
- Directly oversaw the work of other associates, expert in time management and delegation to ensure work is being done as efficiently as possible
- Training of new employees to help them reach their best potential and strengthen their performance, very well versed in company policies and procedures
- Over 3 years experience in sales with excellent consumer reviews
- Tracked hourly sales targets
- Successful in the organization of racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained records related to sales, returns and inventory availability
- Worked alongside retail representatives to boost sales by enhancing product presentations
Shift Supervisor
Starbucks
07.2012 - 12.2016
- Oversaw the work of all baristas to maximize productivity and ensure a high and efficient level of performance
- Delegated specific tasks, making sure the business was running in regulation with health codes and maintained a clean environment
- Conducted interviews of potential new employees
- Training of new employees and performed frequent evaluations of work performance
- Successful at managing a high amount of consumers in a short amount of time with always having the consumers satisfaction in mind and help center the team to have that same sense of consumer importance
Shift Manager
Subway
11.2010 - 07.2012
- Exhibited high productivity by coaching employees and by leading by example.
- Made weekly schedule.
- Was promoted within 3 months of hire.
- Ensured customer satisfaction.
Education
Bachelor of Arts - Music
University of Wisconsin - Parkside
Kenosha, WI12-2014
Skills
- Time Management
- Employee Delegation
- Customer Service
- Excellent Communication Skills
- Complaint Resolution/Deescalation
- High functioning multi-tasker
- Pays attention to detail
- Concise and Friendly
- Quick and Creative Problem Solving
Additional Information
I am an active member of the music scene in southeastern Wisconsin. I highly enjoy being outside in nature, watching movies, reading, cooking, and traveling to new places and cities. I cherish a healthy work-life balance to be able to give my commitments 110%. I have a passion for music and truly enjoy and aspire to work in the music industry. With over 5 years experience with Hal Leonard/Muse Group, I am ready to move up and expand my knowledge within these walls.
Hobbies and Interests
Music Performance
Music/Film
Swimming
Hiking/Outdoors
Fashion
Travel
Timeline
Customer Experience Representative/Sales Representative
Hal Leonard/Muse Group
03.2020 - Current
Supervisor; Product Lead
Converse
10.2016 - 02.2020
Shift Supervisor
Starbucks
07.2012 - 12.2016
Shift Manager
Subway
11.2010 - 07.2012
Bachelor of Arts - Music
University of Wisconsin - Parkside
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