JCPenny's 9 years, House Cleaning 26 years
Kimberly Hoenie
Sandy,UT
Summary
Hard working and passionate as a Small Business Owner with a track record in planning and execution and exceptional customer service. Excelled at JCPenney in data accuracy and operational efficiency, enhancing company reputation through meticulous attention to detail and strong vendor relations. Skilled in teamwork and collaboration, consistently achieving high levels of customer satisfaction and business growth. Excellent customer relations. Willingness to take on added responsibilities to meet customers wishes.
Overview
35
35
Work History
Small Business Owner
Kim's House Cleaning
05.1998 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Gained trust and loyalty from clients who then told their friends and family about me and my business
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Computer Data Entry Operator
JCPenney
12.1989 - 04.1998
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Enhanced data accuracy by meticulously entering information into databases.
- Entered shipping information of the containers coming from over seas. Including what contents were in each container, how many, was the ship on time, which dock it was going to.
- Followed up via phone or email with supervisors in Dallas, Texas.
Education
No Degree - General Studies
Snow College
Ephraim, UT05.1989
Skills
Small business operations
Planning and execution
Vendor Relations
Great phone etiquette
Customer Service
Decision-Making
Teamwork and Collaboration
Customer Relations
Delegating Work
Scheduling
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Fight for the things you care about, but do it in a way that will lead others to join you"
Ruth Bader Ginsburg
Languages
English
Native or Bilingual
Interests
Crafting
Concerts
Timeline
Small Business Owner
Kim's House Cleaning
05.1998 - Current
Computer Data Entry Operator
JCPenney
12.1989 - 04.1998
No Degree - General Studies
Snow College
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