- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Music, cooking, photography, travel
Kimberly Hoeninghaus
Folsom
Summary
Detail-oriented professional with a strong background in customer service and compliance. Skilled in multitasking, organization, and effective communication, consistently enhancing customer satisfaction and operational workflows in diverse environments.
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joe's
Folsom, CA
02.2023 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all customers.
- Assisted in inventory management, restocking shelves and maintaining product displays.
- Engaged with customers to provide product knowledge and recommendations, enhancing their shopping experience.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
Death Certificate Coordinator/ Removal Technician
Naples Funeral Home/ Bergen Funeral Services
Naples, FL
03.2017 - 11.2022
- Oversaw compliance with industry regulations, ensuring adherence to ethical standards in all operations.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Made removals from hospitals, nursing homes, assisted living facilities, hospices, medical examiner's offices and private residences in a timely and professional manner.
Education
No Degree - Humanities
New College of California
San Francisco, CASkills
- Customer engagement
- Multitasking and organization
- Teamwork and collaboration
- Skilled in high-volume call handling
Interests
Timeline
Crew Member
Trader Joe's
02.2023 - Current
Death Certificate Coordinator/ Removal Technician
Naples Funeral Home/ Bergen Funeral Services
03.2017 - 11.2022
No Degree - Humanities
New College of California