Kimberly Howard
Monticello
Summary
Dedicated project analyst known for optimizing workflows and delivering exceptional customer service. Experience in coordinating team efforts and managing project timelines effectively to drive successful outcomes.
Overview
19
19
years of professional experience
Work History
System Project Consultant
Florida Department of Health
Tallahassee
02.2025 - Current
- Responsible for performing analytical and technical work to support information technology.
- Responsible for responding to DOH work requests and liaison activities between DOH and primary data centers.
- Responsible for managing all coordinated upgrades for support processes and equipment.
- Collaborated with team members to streamline communication and workflow processes.
- Coordinated team members' schedules, ensuring that tasks were completed within specified deadlines.
- Conducted meetings with stakeholders to identify objectives, scope, and requirements for projects.
- Monitored progress of multiple projects and identified areas where improvements could be made.
Sales Associate
Etched in Time Gift Shop
Monticello
01.2024 - Current
- Assisted customers in selecting personalized gifts and merchandise.
- Maintained visually appealing product displays throughout the store.
- Processed transactions accurately using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and concerns.
- Stocked shelves and organized inventory to ensure product availability.
- Educated customers on product features and benefits effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Systems Project Analyst
Florida Department of Health
Tallahassee
11.2022 - 02.2024
- Analyzed project requirements and specifications for various initiatives.
- Assisted in developing project schedules and timelines for completion.
- Supported data collection and reporting for project performance metrics.
- Monitored project progress and identified potential risks or issues early.
- Organized project files and ensured documentation was up-to-date regularly.
- Managed multiple projects simultaneously while adhering to established deadlines.
- Monitored and reported on issues that may impact timelines or budgets.
- Provided technical support when needed during development stages of a given project.
- Developed workflows to ensure efficient execution of tasks within the project.
Distributed Computer System Analyst
Florida Department of Health
Tallahassee
08.2006 - 11.2022
- Analyzed system requirements to support health department operations and improve efficiency.
- Collaborated with stakeholders to identify and document business processes and needs.
- Conducted system testing and troubleshooting to ensure functionality and reliability.
- Provided training and support for users on new systems and software applications.
- Facilitated meetings to gather feedback and assess user satisfaction with IT services.
- Created detailed documentation for procedures, system configurations, and user guides.
- Provided support for end users in troubleshooting system issues.
- Resolved escalated issues from help desk personnel related to system functionality.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Implemented quality assurance practices throughout development cycles in order to maximize product reliability.
Education
High School Diploma -
Jefferson County High School
Monticello, FL04-2007
Skills
- Team collaboration
- Process improvement
- Workflow optimization
- Effective communication
- Problem solving
- Customer service
- Time management
- Critical thinking
- Mentoring
- Multi-tasking skills
- Effective project management
- Customer focus
- Project monitoring
References
References available upon request.
Timeline
System Project Consultant
Florida Department of Health
02.2025 - Current
Sales Associate
Etched in Time Gift Shop
01.2024 - Current
Systems Project Analyst
Florida Department of Health
11.2022 - 02.2024
Distributed Computer System Analyst
Florida Department of Health
08.2006 - 11.2022
High School Diploma -
Jefferson County High School
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