Thomas Monaco
Orange Park,FL
Summary
Experienced In-Home Consultant and System Designer with a proven track record of providing personalized technology solutions for residential clients. Skilled in customer service, retail management, and technology solutions, dedicated to delivering exceptional service and maximizing customer satisfaction.
Overview
13
13
years of professional experience
Work History
In-Home Consultant (System Designer)
Best Buy
Jacksonville
08.2013 - Current
- Conduct up to 10 in-home consultations per week, meeting with clients to assess their specific needs and preferences
- Gather detailed requirements and preferences from clients, ensuring a thorough understanding of their desired audio, video, appliance, networking, and security solutions
- Utilize technical expertise to provide personalized recommendations and solutions tailored to each client's unique requirements
- Prepare and present comprehensive quotes and proposals, detailing recommended products and services to meet client needs and budget constraints
- Assist clients in the setup and configuration of purchased products, providing hands-on training to ensure they are comfortable with their new systems
- Consistently process sales upwards of 25k, maintaining a high level of customer satisfaction and fostering repeat business through exceptional service delivery.
Front End Lead
Winn-Dixie
Orange Park
01.2011 - 01.2013
- Managed daily front-end operations, overseeing cashier activities, customer service interactions, and overall checkout processes
- Resolved customer issues and concerns in a timely and effective manner, ensuring a positive shopping experience for all patrons
- Implemented training programs and provided ongoing support to front-end staff, fostering a culture of excellence in customer service and operational efficiency.
Education
High School Diploma -
Clay High School
01.2012
Skills
- Customer Service Excellence
- Retail Management
- Home Entertainment Design
- Technology Solutions
- Networking Solutions
- Client Management
- Team Leadership
- Problem-Solving
- Team Collaboration
- Relationship Building
- Reliability
- Time Management
Websites
Additional Sections
Actively participated in and led various in-store training sessions on customer service, product knowledge, and sales techniques., Recognized as an Achievers recipient in 2020 for outstanding performance and contribution to the company's success.
Work Line
904-451-8901
References
Available upon request.
Projects
Designed and implemented home entertainment systems for high-profile clients, resulting in increased customer satisfaction and repeat business. Spearheaded training programs for new employees at Best Buy, improving onboarding processes and team performance.
Timeline
In-Home Consultant (System Designer)
Best Buy
08.2013 - Current
Front End Lead
Winn-Dixie
01.2011 - 01.2013
High School Diploma -
Clay High School