Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kimberly Howland
Enid,OK
Work Preference
Summary
Energetic Dining Service Manager with experience leading front of house staff, managing dining room, serving large groups and coordinating food service events. Maintains kitchen and dining facilities with high standard of cleanliness, sanitation and safety. Promotes proper attire and hygiene policies for food service staff. Well-established reputation for delivering high-quality dining experiences and fostering exceptional working environment. Certified ServSafe Food Handler.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager of Dining Services
Morrison Living
Enid, OK
01.2017 - Current
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
Assistant Store Manager
The Shoe Department
Enid, OK
03.2015 - 09.2016
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Cash Office Associate
Tj Maxx Dept Store
Enid, OK
02.2014 - 08.2015
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Prepared and checked cashier register tills.
- Organized cash movements between offices and to or from banks.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
Education
Some College (No Degree) - Business Management
Northern Oklahoma College
Tonkawa, OKSkills
- Recruitment and Hiring
- Profit Optimization
- Money Handling
- Database Interface and Query Software
Affiliations
- Received the award for Diversity and Inclusion from Morrison Living in 2021.
- Awarded Employee of the Month twice by Morrison Living for outstanding customer service and excellence in employee engagement and training
Certification
- ServSafe
Timeline
Manager of Dining Services
Morrison Living
01.2017 - Current
Assistant Store Manager
The Shoe Department
03.2015 - 09.2016
Cash Office Associate
Tj Maxx Dept Store
02.2014 - 08.2015
Some College (No Degree) - Business Management
Northern Oklahoma College