Kimberly Howland
Enid,OK
Summary
Dedicated Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of Fine Dining. Successful at training a best-in-class front of house staff.
Overview
26
26
years of professional experience
Work History
Manager of Dining Services
Morrison Living
Enid, OK
01.2017 - Current
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Enhanced business productivity by training team members and 20 servers on best practices and protocols.
Cashier Supervisor and Cash Office Manager
Tj Maxx Dept Store
Enid, OK
09.2014 - 07.2016
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Supervised daily operations of multi-million dollar Type operation.
- Reported issues to higher management with great detail, resulting in Result.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Manager
Shoe Department
Enid, OK
03.2012 - 08.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Hog Farmer
HANOR
Enid, Oklahoma
02.2007 - 10.2010
- Assigned feeding and treatment of animals and cleaning and maintenance of animal quarters.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Fed and watered over Number Type animals according to strict feeding schedules and dietary needs.
- Maintained ranch records and documentation.
Manager
Madison Jewelry
ENID, Oklahoma
05.1980 - 01.1993
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Basic Management
Northern Oklahoma College
Tonkawa, OK08.1991
Skills
- Disciplinary Action
- Supply Ordering and Management
- Portion Control
- Team Motivation
- Food Safety and Quality
- Delegating Assignments and Tasks
- Kitchen Sanitation
- Work Assignments
- Guest Relations
- Equipment Sanitation
- Fire Safety Regulations
- Monitoring Food Preparation
- Employee Performance Evaluations
- Critical Thinking
- Staffing and Sales Reporting
- Performance Strategies
- Performance Improvement
- Brand Loyalty
- Health Code Compliance
- Customer Satisfaction
- Investigating Complaints
- Dining Room Management
- Money Handling
- Special Reservations
- Front of House Management
- Credit Card Transaction Processing
- Customer Needs Assessments
- Payroll Administration
- Safe Work Practices
- Hospitality Management
- Customer Preferences
- Compliance Requirements
- Dining Room Services Coordination
- Waste Reduction
- Timely Food Delivery
- Customer Retention
- Place Settings
- Standard Operating Procedures Maintenance
- Guest Interaction
- Corrective Actions
- Authentic Recipes
- Calm and Pleasant Demeanor
- Teamwork and Collaboration
- Accounts Payable and Accounts Receivable
- Managing Reservations and Large Parties
- Active Learning
- Safety Policies and Procedures
- Order Accuracy
- Billing and Payment Processing
- Sanitation Protocols
- Catering Services
- Work Planning and Prioritizing
Timeline
Manager of Dining Services
Morrison Living
01.2017 - Current
Cashier Supervisor and Cash Office Manager
Tj Maxx Dept Store
09.2014 - 07.2016
Assistant Manager
Shoe Department
03.2012 - 08.2014
Hog Farmer
HANOR
02.2007 - 10.2010
Manager
Madison Jewelry
05.1980 - 01.1993
Basic Management
Northern Oklahoma College