Hardworking loss mitigation specialist reaching out to borrowers at risk of foreclosure to discuss options. Skilled communicator develops and deepens productive relationships. Supports customers and helps select best-fit options.
Overview
28
28
years of professional experience
Work History
Loss Mitigation Team Lead
Shellpoint Mortgage Servicing
Greenville, SC
02.2019 - Current
Engage with customers in creating effective strategies to maintain property possession.
Offered guidance on different property liquidation choices.
Engage in direct communication with borrowers to evaluate factors contributing to defaults, understand their intentions, and find possible solutions
Handle the compilation and distribution of reinstatement and payoff quotes.
Help clients and attorneys complete short sales.
Verify income of borrower and gathered credit information.
Generate and executed loan modification plans effectively for reducing losses to include litigated and bankruptcy files
Ensure accuracy by monitoring and revising modifications and bookings
Ensure all assumption paperwork met requirements for booking
Review and booked deferments
Provide daily assignments to team members in order to create modifications
Have assisted in various other departments, HAF, Intake and recording when volume requires.
Mortgage Lending Default Support Section Manager
BB&T
Greenville, SC
05.2011 - 01.2019
Oversaw and optimized a team of skilled level III Loss Mitigation Specialists, resulting in significant reduction of bank losses.
Achieved reduction in potential non-accrual population by working alongside various departments on effective solutions
Played a key role in establishing the foundation for the Potential Non-Accrual Team
Conducted training sessions for newly hired personnel on policy and procedure
Performed regular reviews of policies and procedures, adapting them as necessary to meet changing industry standards.
Maintained database integrity in alignment with CFPB regulations
Loan Production Assistant
PREFERRED TRUST
Greenville, SC
08.2008 - 01.2011
Loan Originator and Realtor
SELF EMPLOYED
Greenville, SC
09.1996 - 08.2008
Skills
South Carolina Loan Originator license
South Carolina Real Estate License
Broker in Charge real estate course
Appraisal review course
Timeline
Loss Mitigation Team Lead - Shellpoint Mortgage Servicing
02.2019 - Current
Mortgage Lending Default Support Section Manager - BB&T