Summary
Overview
Work History
Education
Skills
Timeline
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Dusty Mitchell

Rio Rancho,NM

Summary

Adept at leading teams and streamlining operations, I honed my skills at Sunward, where I developed training materials and policies and became the go-to person for difficult questions and accounts. My adaptability, combined with a my meticulous attention to detail and empathetic customer support, positions me as a valuable asset to any team.

Overview

11
11
years of professional experience

Work History

Loss Mitigation Team Lead

Sunward
06.2017 - Current


  • Trained new and existing team members on all aspects of their positions; early and late stage collections, repossessions and legal processes.
  • Handled all department escalation calls.
  • Developed training materials and wrote the standard operating procedures for the department.
  • Provided empathetic support and solutions for those going through financial hardships
  • Analyzed credit, income, loan documents, title documents, and appraisals
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Conducted thorough audits on consumer loans and mortgages.
  • Utilized skip tracing services to locate hard-to-find debtors.
  • Maintained accurate records of member accounts, payments and repayment plans.

Member Service Representative

Servus Credit Union
10.2013 - 10.2016
  • Assisted members with their daily banking needs and build trustworthy relationships with them.
  • Used member first conversations to help benefit members while also getting referrals to meet sales targets.
  • Stayed up to date with Anti Money Laundering laws.
  • Tutored new MSRs and help them have the resources they need to exceed on their own.
  • Cheque and statement research for members.
  • Domestic and international wire transfers for members.
  • Assisted supervisors with member related concerns from other departments such as call centre.
  • Assisted supervisors with daily reports and ATM balancing.

Education

Associate of Arts - Photography

Northern Alberta Institute of Technology
Edmonton, Alberta Canada

High School Diploma -

St. Paul Regional High School
St. Paul, Alberta Canada

Skills

  • Team leadership
  • Staff training
  • Task prioritization
  • Problem-solving
  • Quickly adapts to new technology and systems
  • Critical thinking
  • Organizational skills
  • Self motivation
  • De-escalation skills
  • Analytical
  • Proficient with Excel, Powerpoint and Word

Timeline

Loss Mitigation Team Lead

Sunward
06.2017 - Current

Member Service Representative

Servus Credit Union
10.2013 - 10.2016

Associate of Arts - Photography

Northern Alberta Institute of Technology

High School Diploma -

St. Paul Regional High School

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Dusty Mitchell