Dusty Mitchell
Rio Rancho,NM
Summary
Adept at leading teams and streamlining operations, I honed my skills at Sunward, where I developed training materials and policies and became the go-to person for difficult questions and accounts. My adaptability, combined with a my meticulous attention to detail and empathetic customer support, positions me as a valuable asset to any team.
Overview
11
11
years of professional experience
Work History
Loss Mitigation Team Lead
Sunward
3707 Juan Tabo BLVD NE
06.2017 - Current
- Trained new and existing team members on all aspects of their positions; early and late stage collections, repossessions and legal processes.
- Handled all department escalation calls.
- Developed training materials and wrote the standard operating procedures for the department.
- Provided empathetic support and solutions for those going through financial hardships
- Analyzed credit, income, loan documents, title documents, and appraisals
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Conducted thorough audits on consumer loans and mortgages.
- Utilized skip tracing services to locate hard-to-find debtors.
- Maintained accurate records of member accounts, payments and repayment plans.
Member Service Representative
Servus Credit Union
5012 49 St, Lloydminster, AB T9V 0K2, Canada
10.2013 - 10.2016
- Assisted members with their daily banking needs and build trustworthy relationships with them.
- Used member first conversations to help benefit members while also getting referrals to meet sales targets.
- Stayed up to date with Anti Money Laundering laws.
- Tutored new MSRs and help them have the resources they need to exceed on their own.
- Cheque and statement research for members.
- Domestic and international wire transfers for members.
- Assisted supervisors with member related concerns from other departments such as call centre.
- Assisted supervisors with daily reports and ATM balancing.
Education
Associate of Arts - Photography
Northern Alberta Institute of Technology
Edmonton, Alberta CanadaHigh School Diploma -
St. Paul Regional High School
St. Paul, Alberta CanadaSkills
- Team leadership
- Staff training
- Task prioritization
- Problem-solving
- Quickly adapts to new technology and systems
- Critical thinking
- Organizational skills
- Self motivation
- De-escalation skills
- Analytical
- Proficient with Excel, Powerpoint and Word
Timeline
Loss Mitigation Team Lead
Sunward
06.2017 - Current
Member Service Representative
Servus Credit Union
10.2013 - 10.2016
Associate of Arts - Photography
Northern Alberta Institute of Technology
High School Diploma -
St. Paul Regional High School