Kimberly Hudson Woody

• Verify all deposits to accounts daily. Perform follow up for all necessary corrections.
• Run & distribute reports for all items and online ACH returns.
• Run & distribute Credit Card reports daily.
• Responsible for providing monthly (or as requested) reports to the Accounting Department. Responsible for daily, weekly, and monthly distribution of recon reports.
• Assist with reports requested by jurisdictions for taxpayer information within city limits
• Assist with research for client requests. Assist staff in research, resolving and recording problems.
• Answer incoming calls from Jurisdictions regarding Business Licensing updates, New Profile set up for employees, reset passwords jurisdiction profiles.
• Review and process incoming requests through ServiceNow for business licenses, sales, occupational and lodging taxes.
• Provide onboard training to jurisdictions for online portal access.
• Other duties as assigned

• Inbound calls for Medicare Part A providers regarding submitted, suspended, returned, denied and paid claims.
• Research and follow-up with Provider Enrollment Services of provider reevaluations and deactivation of provider accounts.
• Use of PEGA, HiGlas, HIMR and MCS systems for remittance and payment information, call documentation and research for providers.

• Administrative support to Audit and Reimbursement staff
• Maintenance of daily database
• Division Correspondence and files
• Document imaging
• Special projects as assigned

• Company Overview: (Contractor)
• Managed a steady volume of inbound calls for Allstate Customers, third party carriers and other claimants and vendors in the claim process.
• Assimilate data, evaluate facts and negotiate solutions regarding claims of Allstate insured
• Collaborate with a variety of specialized industries including legal, medical and computer technology systems

• Company Overview: (Temp to Hire)
• Inbound calls from borrowers regarding account status, principal balance, escrow balance, payment of taxes and insurance, payoff requests and account history.
• Process refunds due to tax entities and insurance vendors, process daily mail for insurance and taxes.
• Setup ACH drafts for portfolio loan customers. Process lien satisfactions for paid in full loans.
• Daily reports and correspondence for new customers, sold loans and collections.
• Set up and maintenance of adjustable mortgage rate mortgage customers.

• Company Overview: (Contractor)
• Ensure swift and accurate processing of department faxes, emails and incoming mail for pending requirements for new policies. Research routing accuracy for initial policy premiums.

• Inbound calls received from customers requiring alternative payment options for VA housing loans
• Single point of contact for VA mortgage loan customers applying for loan options to maintain home ownership.
• Obtain and review necessary documents for submission of file to underwriting for approval of modification, deed-in-lieu, short sale or foreclosure.
• Maintain applicable compliance conformity as it relates to data integrity and risk management.

• Schedule annual and initial housing inspections for potential landlords and tenants.
• Collaboration with Housing Specialist for completed inspections and disqualifications of housing units.
• Correspondence to landlords and tenants regarding inspections, disqualification of units, required repairs, terminations and termination hearings.
• Computation of reasonable rent amounts for units upon successful passing of inspections based on fair market value. Customer complaint escalations for inadequate housing conditions.

• Company Overview: (Contractor)
• Inbound call received from Treasury Management customers
• Assisted Wachovia Treasury Management clients with system migration to Wells Fargo products and services. Troubleshooting of system problems and product conversion.

• Company Overview: (Contractor)
• Express Refinance loans for existing Wells Fargo customers.
• Verification of credit, employment, clear title and satisfaction of liens for applicants.

• Company Overview: (Contractor)
• Develop and maintain financial reports, analyze and report cost variances, budget forecasting.

• Company Overview: (Contractor)
• Accounts payable, accounts receivable, invoicing, financial spreadsheets.

• Managed daily operations of Corporate Mail Services for all bank related mail for Alabama, Tennessee, Florida and Mississippi.
• Managed 20 employees at 4 sites.
• Planning and implementation of special projects in conjunction with Marketing, Human Resources, Accounting and other departments within organization.
• Budget tracking, general ledger reconciliation, vehicle maintenance, set up local delivery routes.
• Increase cost efficiency and productivity within department through training.

• Follow up calls for potential mortgage clients

• Assistant to Senior Regional Manager of North Central Alabama Mortgage Division.
• Special projects, monthly calendar, weekly pipeline reports for loan officers, general ledger reconciliation.
• Expense report, travel arrangements, training and conference call scheduling, event planning, distribution.

• 140 store franchise for Taco Bell/Pizza Hut/KFC.
• Renewal and issuing of Health permits and business licenses.
• 401K plan administrator, payroll tax coordinator.
• Life Insurance coordinator, vital records, AutoHR Assistant, Monster.com liaison.