Kimberly Hunter-Prewitt
Birmingham
Summary
Quality assurance analyst with over 10 years of experience in software testing. Expertise in team collaboration, effective communication, and leadership. Proven track record in ensuring software quality and functionality through meticulous testing and thorough defect resolution.
Overview
33
33
years of professional experience
Work History
Quality Assurance Analyst
Regions Bank
Birmingham
09.2015 - Current
- Executed manual and automated tests on banking applications.
- Collaborated with developers to identify and resolve defects, enhancing software reliability.
- Analyzed user requirements to create effective testing strategies.
- Developed test plans to ensure software quality and functionality.
- Created comprehensive test cases based on technical specifications.
- Performed functional, regression, and user acceptance testing.
- Conducted regression testing to maintain software integrity.
- Reported issues promptly with detailed descriptions and reproduction steps, facilitating swift resolution.
- Participated in daily scrum meetings providing status updates on projects assigned.
- Worked closely with developers during sprints providing feedback on user stories created.
- Coordinated with product management to clarify feature requirements, ensuring comprehensive testing coverage.
- Participated in team meetings to discuss project updates and issues.
- Developed, documented, and executed manual tests for web-based applications.
LifeLine Team Lead
Regions Bank
Birmingham
01.2012 - 09.2015
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated complaints or queries promptly and efficiently.
- Facilitated conflict resolution among team members to maintain a positive work environment.
LifeLiine Support Analyst
Regions Bank
Birmingham
12.2000 - 01.2012
- Trained new staff on bank policies, procedures, and operational workflows.
- Supported branch associates with account inquiries and transaction processing.
- Provided guidance on bank policies and procedures to ensure compliance.
- Assisted in researching and resolving missing deposit issues.
- Supported associates in opening new customer accounts.
Telebanking Team Lead
Regions Bank
Birmingham
01.1998 - 12.2000
- Facilitated team meetings to share updates, improve communication, and promote best practices.
- Delivered fast, friendly, and knowledgeable customer service for routine inquiries and concerns.
- Resolved escalated customer and team member issues efficiently and professionally.
- Coached, monitored, and motivated new agents to improve performance and product knowledge.
- Acted as a point of contact during high-volume periods, handling complaints and complex issues in the manager’s absence.
Telebanking Specialist
Regions Bank
Birmingham
01.1996 - 01.1998
- Assisted customers with account inquiries and transaction requests.
- Resolved issues related to banking products and services efficiently.
- Handled escalated customer complaints with professionalism and empathy.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Informed customers about new products or services available through the bank.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
Financial Representative
Regions Bank
Birmingham
01.1995 - 01.1996
- Assisted clients with account management and transaction inquiries daily.
- Educated clients about banking products and services available at Regions Bank.
- Built relationships with clients through regular follow-up and support communications.
- Provided timely responses to customer inquiries about financial products and services.
- Gathered information from customers to open new accounts or update existing account information.
Teller
Regions Bank
Birmingham
09.1993 - 01.1995
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer and balanced daily transactions.
- Promoted bank products to enhance customer banking experience.
- Ensured compliance with bank policies and regulatory standards.
- Trained new tellers on operational procedures and customer service skills.
Education
Bachelor of Science - Cyber Security
Excelsior College
Albany, NY04-2026
Skills
- Software testing and quality assurance
- Test case creation and functional testing
- Problem resolution and critical thinking
- Team collaboration and communication
Timeline
Quality Assurance Analyst
Regions Bank
09.2015 - Current
LifeLine Team Lead
Regions Bank
01.2012 - 09.2015
LifeLiine Support Analyst
Regions Bank
12.2000 - 01.2012
Telebanking Team Lead
Regions Bank
01.1998 - 12.2000
Telebanking Specialist
Regions Bank
01.1996 - 01.1998
Financial Representative
Regions Bank
01.1995 - 01.1996
Teller
Regions Bank
09.1993 - 01.1995
Bachelor of Science - Cyber Security
Excelsior College