Lawrence Prashanta Gomes
Jersey City,NJ
Summary
Dynamic Quality Assurance Analyst with a proven track record at MFXchange US Inc., excelling in quality management and complex problem-solving. Adept at stakeholder engagement and test planning, I have successfully identified process improvements, enhancing efficiency and customer satisfaction. Committed to delivering high-quality solutions through collaboration and technical expertise. Strong understanding of diverse QA methodologies and tools, demonstrating capability to implement comprehensive testing strategies. Proven ability to work collaboratively with development teams to improve overall product quality and performance. Exceptional problem-solving skills leading to successful project completion within stringent deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
MFXchange US Inc.
Jersey City, NJ
02.2024 - Current
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximize productivity and efficiency.
- Identified opportunities for process improvements within the department.
- Provided customer service support to ensure satisfaction.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Assisted in developing training materials for internal staff on new products or services.
- Provided technical support during user acceptance testing cycles.
- Analyzed existing systems and processes to identify areas of improvement.
- Translated user needs into actionable items that could be addressed by IT teams.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Mapped and documented interfaces between legacy and new systems.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Facilitated design sessions with the implementation team to define the solution.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Business Analyst
Quess Corp
Bangalore, Karnataka
04.2022 - 02.2024
- Engaged key business stakeholders in meetings to collect requirements and process information.
- Analyzed enhancement tickets alongside backlog data, informing QA team of necessary insights.
- Executed comprehensive risk analyses, identifying strategies for effective mitigation.
- Performed gap analyses, revealing significant areas for process enhancement.
- Partnered with teams during product line transitions to improve manufacturing processes.
- Maintained interactions with internal customers to define project objectives based on needs.
- Delivered technical support for analytics-related troubleshooting issues.
- Conducted data analyses to determine root causes, proposing corrective measures.
QA Test Engineer
Quess Corp
Bangalore, Karnataka
01.2021 - 03.2022
- Secured and allocated resources for effective management of planning and operations during testing cycles.
- Created comprehensive test plans, scripts, and use cases to align with testing objectives.
- Scheduled assessments and prototype testing by coordinating available resources.
- Reviewed and evaluated requirements to ensure testability across various functionalities.
- Executed smoke, functional, integration, system, and regression testing to validate application performance.
- Generated defect reports using JIRA and Azure DevOps to monitor issues efficiently.
- Conducted knowledge transfer sessions for new team members to facilitate onboarding.
- Prepared and updated Software Test Case Management documentation regularly.
QA Test Engineer
Quess Corp
Bangalore, Karnataka
01.2021 - 03.2022
- Developed Personal Umbrella Application using Hudson Portal to enhance insurance coverage options.
- Managed requirements gathering and scenario identification for policy creation.
- Prepared and continuously updated STCM documentation to reflect process improvements.
- Participated in daily standup meetings to track project progress and address challenges.
- Provided knowledge transfer sessions to onboard new team members effectively.
Junior Associate QA Member
Quess Corp
Bangalore, Karnataka
01.2020 - 01.2021
- Managed application development for PAS-Greenwich Transportation Underwriters, Inc. using Hudson Portal technology.
- Executed Agile Scrum process with a team of eight members to ensure efficient workflow.
- Created and managed quotes and policies for commercial auto, trucking, and business auto forms.
- Identified requirements and scenarios to enhance policy coverage beyond standard limits.
- Conducted daily standup meetings to synchronize team efforts and track progress.
- Prepared and updated Standard Technical Change Management (STCM) documentation.
- Provided knowledge transfer sessions for onboarding new team members.
Education
Master of Computer Applications - Computer Applications Development
Techno India Salt Lake Main (Kolkata)
Kolkata04-2018
Bachelor of Commerce - Honours in Marketing Management
St. Xavier's College Kolkata(Autonomous)
Kolkata04-2015
Skills
- Attention to detail
- Staff training and mentoring
- Product knowledge
- Safety practices and understanding
- Calculations and measurements
- Quality inspections
- Team motivation
- Billing and payment processing
- Complex problem-solving
- Collaboration and teamwork
- Eagerness to learn
- Leadership skills
- Requirements gathering
- Risk assessment
- User acceptance testing
- Data analysis
- Agile methodology
- Stakeholder engagement
- Technical documentation
- Test planning
- Quality assurance
- Business process modeling
- Technology architecture analysis
- Project management
- Workflow optimization
- Functional specifications
- Systems analysis
- Software development life cycle
- Business solutions development
- Business case validation
- Test case creation
- Technical support
- Programming
- Bug tracking
- Software development
- Functional testing
- Software system testing
- Best practices and methodologies
- Collaboration and communication
- Quality processes
- Quality management
- Computer programming
- Technical analysis
Accomplishments
- Resolved product issue through consumer testing.
- Achieved appreciations from clients by completing the given task alone, single handedly without having a team to rely on for more than 6 months with accuracy and efficiency.
- Achieved the role of Business Analyst and appreciation from client side including the stakeholders for good and behavior communication skills through effectively helping the stakeholders with support whenever required and also as soon as possible. Also anticipated the risks from before the enhancement went under the development phase to the stakeholders and team in the daily standup.
Additional Information
Email: gomes.lawrence999@gmail.com/ lawrencepgomes@gmail.com
Current Address: 637A Palisade Avenue Apt# 2, Jersey City, New Jersey, United States of America, 07307
Hobbies
As Hobbies:
- Chopping vegetables.
- Cooking on weekends.
- Listening to musics that pleases my ears.
- Playing games on mobile devices.
Certification
- Successfully completed Duck Creek Fundamentals certifications course. (2024-current)
- Successfully completed Duck Creek Policy certification course and is currently working as a in the current organization for the clients. (2024-current)
Languages
English
Professional
Bengali
Professional
Hindi
Professional
Timeline
Quality Assurance Analyst
MFXchange US Inc.
02.2024 - Current
Business Analyst
Quess Corp
04.2022 - 02.2024
QA Test Engineer
Quess Corp
01.2021 - 03.2022
QA Test Engineer
Quess Corp
01.2021 - 03.2022
Junior Associate QA Member
Quess Corp
01.2020 - 01.2021
Master of Computer Applications - Computer Applications Development
Techno India Salt Lake Main (Kolkata)
Bachelor of Commerce - Honours in Marketing Management
St. Xavier's College Kolkata(Autonomous)
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