Kimberly Hustead
WILLIAMS,AZ
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Proficient in Spanish.
Overview
11
11
years of professional experience
Work History
GENERAL MANAGER
Wander Camp
2022.07 - 2024.07
- Managed a unified team of 12 that was aligned to our weekly goals
- Trained new hires and provided continuing education for our team on daily tasks and best practices
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Front desk reception - Managed client experience, bookings, and expectations
- Provided a high level of customer service to all clients
- Spearheaded seasonal improvement projects to the property, infrastructure, and technology
- Oversaw inventory management and built and maintained vendor relationships
- Used customer feedback for improving operations and building brand loyalty
RIDING SCHOOL DIRECTOR
GoldenSage Sporthorses LLC
2020.06 - 2021.12
- Built a clientele list from the ground up, as well as managed a waiting list
- Managed client services, other employee schedules and client schedules
- Instructed lessons to clients of all ages and levels while building long term relationships and managing goals and expectations
HEAD ASSISTANT TRAINER
Ridgewood Farm
2017.11 - 2020.05
- Reviewed and refocused the budget and rose profits by 300% within the first year
- Designed new service packages to maximize income
- Built and maintained relationships with new clients by being personable and compassionate
- Assisted with scheduling appointments for clients, vendors and other industry professionals
- Effectively managed travel plans and arrangements to competitions for multiple personnel
- Connected with potential clients through facility tours and conversation
- Upgraded part time clients to full time
INSTRUCTOR
Far West Farms
2017.05 - 2017.11
- Built and maintained relationships with new and existing clientele
- Built lasting professional relationships with local businesses and vendors
- Assisted with managing other employee schedules, barn schedules and client services
- Instructed lessons to all levels, and lead educational horsemanship courses for all ages
- Assisted with office management
HUNT SEAT COACH
CSU Fresno D1 Equestrian Team
2013.08 - 2017.06
- Assisted in managing a budget of over $200,000 plus, over each eight-month season
- Recruited athletes and dedicated scholarships offers accordingly
- Planned team travel for groups of 20 plus for up to 12 events per season
- Developed professional relationships with other coaches and athletic personnel, internally and externally
- Monitored the team's social media accounts
- Head of the Invitational Events committee within the National Collegiate Equestrian Association
- Managed employees across multiple departments and skill levels
- Coached the team reach #5 in national rankings for the first time in history
Education
BACHELOR OF ARTS (B.A.) - Communication
California State University, Fresno
01.2013
Skills
- Written & Verbal Communication
- Project Management
- Staff Supervision
- Schedule Management
- Vendor Sourcing and Management
- Relationship Building
- Operations Management
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Effective leader
Websites
Timeline
GENERAL MANAGER
Wander Camp
2022.07 - 2024.07
RIDING SCHOOL DIRECTOR
GoldenSage Sporthorses LLC
2020.06 - 2021.12
HEAD ASSISTANT TRAINER
Ridgewood Farm
2017.11 - 2020.05
INSTRUCTOR
Far West Farms
2017.05 - 2017.11
HUNT SEAT COACH
CSU Fresno D1 Equestrian Team
2013.08 - 2017.06
BACHELOR OF ARTS (B.A.) - Communication
California State University, Fresno
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