Kimberly Jackson
Charlotte,NC
Summary
Results-driven retail and customer experience professional with proven experience supporting store operations, front-end leadership, inventory management, team training, and employee development in high-volume retail environments. Skilled in driving customer satisfaction through personalized service, operational efficiency, problem-solving, and strong communication. Experienced serving as Manager on Duty (MOD), overseeing opening and closing procedures, supporting cash reconciliation and deposits, executing inventory and merchandising processes, and maintaining company standards in fast-paced settings. Demonstrated ability to train and support team members, foster positive team environments, lead by example, and build strong customer-focused teams that contribute to operational success and overall store performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Ulta Beauty Inc.
Charlotte, North Carolina
10.2025 - Current
- Delivered customer-focused service by assisting guests with purchases, returns, product recommendations, and issue resolution, enhancing overall shopping experience.
- Served as Manager on Duty (MOD) by supporting daily store operations, completing opening and closing procedures, assisting with cash reconciliation and deposits, and maintaining front-end standards in a fast-paced environment.
- Performed daily inventory management tasks including stock replenishment, inventory audits, merchandise recovery, and planogram implementation to support store presentation and operational efficiency.
- Trained and supported associates while delegating operational tasks and collaborating with leadership to achieve daily store goals and meet customer service expectations.
- Modeled professionalism and teamwork, upholding customer-first service standards while ensuring an organized and welcoming environment.
Operations Manager
CVS Pharmacy
Charlotte, North Carolina
08.2023 - 09.2025
- Led daily front-end and operational activities by supporting customer service, maintaining store standards, and ensuring efficient workflow in a high-volume retail environment.
- Assisted with opening and closing procedures, cash reconciliation, deposits, and execution of operational policies and procedures to support accurate and compliant store operations.
- Supported inventory and merchandising processes by assisting with stock organization, replenishment, operational tasks, and maintaining overall store presentation standards.
- Trained, supported, and collaborated with team members to promote accountability, operational efficiency, and strong customer-first service behaviors.
- Resolved customer concerns and transaction issues professionally while balancing multiple responsibilities and maintaining a positive guest experience.
- Served as a leadership support presence by multitasking between operational priorities, team support, and customer service needs to help achieve daily store goals.
Pharmacy Technician
CVS Pharmacy
Charlotte, North Carolina
08.2023 - 09.2025
- Delivered customer service by addressing inquiries and resolving issues to enhance patient experience.
- Processed insurance claims to expedite reimbursement for prescriptions, ensuring timely access to medications.
- Coordinated troubleshooting of prescription issues between patients, providers, and pharmacy staff to ensure effective resolution.
- Collaborated with healthcare professionals to promote patient safety and adherence.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints promptly, maintaining professionalism and contributing to improved customer satisfaction.
Customer Service Representative
Foodlion
Charlotte, North Carolina
05.2022 - 07.2023
- Delivered customer-focused service by assisting customers with returns, exchanges, transactions, payment services, and issue resolution while maintaining a positive front-end experience.
- Assisted customers in locating products, answering store inquiries, and providing solution-oriented support in a fast-paced retail environment.
- Maintained professionalism and strong communication while multitasking customer service and front-end operational tasks during high-volume periods to ensure customer satisfaction.
- Supported front-end operations by handling cash transactions, balancing registers, and organizing service desk to comply with company procedures and service standards.
- Collaborated with team members and leadership to enhance workflow efficiency and meet customer satisfaction goals and daily operational priorities.
Inventory Specialist
Walgreens
Charlotte, North Carolina
05.2022 - 01.2023
- Collaborated with upper management to identify and implement operational improvements and strategies.
- Managed daily inventory operations including stock replenishment, inventory audits, merchandise organization, and maintaining accurate inventory levels throughout the store.
- Assisted with truck receiving, unloading, shipment processing, and stocking procedures to ensure timely and organized inventory flow.
- Executed Return to Vendor (RTV) processes and supported inventory control procedures to ensure compliance and enhance operational accuracy.
- Supported merchandising and planogram execution to maintain store presentation, organization, and operational standards.
- Oversaw daily store operations as Manager on Duty (MOD), assisting team members and addressing customer concerns to maintain efficient workflow and uphold store standards.
Education
High School Diploma -
Hopewell Highschool
Huntersville, NC06-2020
Associate of Applied Science -
Central Piedmont Community College
Charlotte, NC05-2026
Skills
- Customer Experience & Front-End Operations
- Team Training & Associate Development
- Leadership Support & Manager on Duty (MOD) Experience
- Inventory Management and Stock Replenishment
- Planogram Implementation & Merchandising
- Cash Handling, Reconciliation & Deposits
- Truck Receiving & Inventory Processing
- Return to Vendor (RTV) Procedures
- Customer Service & Conflict Resolution
- Team Collaboration & Workflow Coordination
- Opening & Closing Procedures
- Multitasking in Fast-Paced Retail Environments
- Problem Solving & Decision Making
- Communication & Active Listening
- Store Operations & Organizational Support
- Adaptability & Professionalism
Certification
- Pharmacy Technician
References
- Kisha Lynch I Former Store Manager I (704) 726-8240
- Tamiyah Robinson I Store Manager I (980) 298-6370
- Damien Rodger I Former Store Manager (704) 957-9624
Timeline
Customer Experience Manager
Ulta Beauty Inc.
10.2025 - Current
Operations Manager
CVS Pharmacy
08.2023 - 09.2025
Pharmacy Technician
CVS Pharmacy
08.2023 - 09.2025
Customer Service Representative
Foodlion
05.2022 - 07.2023
Inventory Specialist
Walgreens
05.2022 - 01.2023
High School Diploma -
Hopewell Highschool
Associate of Applied Science -
Central Piedmont Community College