Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Jean Louis
Open To Work

Kimberly Jean Louis

Brockton,MA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Front Office PBX OperatorUnit CoordinatorBehavior TherapistAdministrative Assistant

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Brockton, MA
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave401k match

Summary

Efficient and organized professional with extensive experience in administrative support and coordination within healthcare and hospitality settings. Proven ability to streamline operations, enhance communication, and support team success. Skilled in multitasking and maintaining composure under pressure, eager to leverage skills in a collaborative environment.

Overview

10
10
years of professional experience

Work History

Front Office PBX Operator

Boston Marriott Quincy
Quincy, Massachusetts
10.2018 - Current
  • Facilitated effective communication between departments to improve operational efficiency.
  • Operated multi-line phone system to efficiently manage incoming and outgoing calls.
  • Provided exceptional customer service by addressing inquiries, complaints, and special requests from guests.
  • Trained new staff on phone system protocols and procedures, improving overall team readiness.
  • Managed room inventory using property management systems to support effective room allocation.

Unit Coordinator

Newton Wellsley Hospital
Newton, Massachusetts
07.2024 - 07.2025
  • Streamlined patient care processes by coordinating admissions, transfers, and discharges, improving overall patient experience.
  • Managed staff scheduling to maintain optimal coverage for patient care requirements.
  • Facilitated interdepartmental communication to strengthen collaboration and improve operational workflows.
  • Responded to emergencies by adhering to protocols and assisting medical personnel.
  • Participated in training sessions and meetings to remain updated on hospital policies and practices.
  • Processed physician orders for medications, lab tests, and diagnostics with precision and timeliness.

Behavior Therapist

Behavioral Health Works, Inc
Brockton, Massachusetts
06.2019 - 01.2023
  • Developed individualized treatment plans that improved social skills and emotional regulation for clients.
  • Collaborated with families to enhance support for client progress and implement effective behavior strategies.
  • Upheld documentation standards by maintaining thorough records of client sessions.

Administrative Assistant

Fitchburg State College
Fitchburg, Massachusetts
03.2016 - 03.2018
  • Organized and maintained accurate records to support student services and administrative functions.
  • Handled phone calls and emails, ensuring timely and professional business correspondence.
  • Oversaw daily office operations, ensuring efficient workflow systems.
  • Monitored office supplies inventory, ensuring adequate stock levels to support daily operations.
  • Welcomed visitors professionally, addressing inquiries and directing them appropriately.

Education

Bachelor of Science - Psychology

Fitchburg State University
Fitchburg, MA
05-2018

Skills

  • Multi-line phone operation
  • Call management
  • Electronic health records
  • Customer service
  • Patient coordination
  • Property management systems
  • Staff scheduling
  • Documentation management
  • Scheduling management
  • Administrative functions
  • Office operations
  • Data management
  • Computer skills
  • Time management
  • Team collaboration
  • Attention to detail
  • Medical terminology
  • Billing coordination
  • Effective communication
  • Computer skills

Timeline

Unit Coordinator

Newton Wellsley Hospital
07.2024 - 07.2025

Behavior Therapist

Behavioral Health Works, Inc
06.2019 - 01.2023

Front Office PBX Operator

Boston Marriott Quincy
10.2018 - Current

Administrative Assistant

Fitchburg State College
03.2016 - 03.2018

Bachelor of Science - Psychology

Fitchburg State University

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Kimberly Jean Louis