Kimberly Jester
Sioux City
Summary
Detail-oriented professional with extensive experience in claims management and customer service. Proven ability to analyze trends, mentor teams, and implement effective solutions to enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Claims Team Manager
Walmart (VIZIO)
07.2022 - 05.2026
- Supervised claims process to ensure compliance with company policies and industry regulations.
- Developed training materials for new team members, enhancing onboarding and operational efficiency.
- Implemented quality assurance measures to improve accuracy in claims processing and reduce errors.
- Analyzed claim trends to identify areas for improvement and optimize workflow efficiency within the team.
- Worked closely with Accounting teams for booking adjustments, check breakdowns and monthly Dilution accrual reports.
- Managed settlement processes with multiple companies and internal teams.
Senior Claims Representative
VIZIO
11.2017 - 07.2022
- Resolved complex claims issues, ensuring compliance with company policies and industry regulations.
- Mentored junior representatives, enhancing team knowledge and improving overall claims processing efficiency.
- Analyzed claim trends to identify potential risks and recommend process improvements to mitigate losses.
- Collaborated with cross-functional teams to streamline claims handling procedures and improve customer satisfaction.
- Handled carrier freight claims, customer shortage/loss/damage claims, sales returns reconciliation and claims, SAP inventory adjustments and check breakdowns.
Customer Service Representative
VIZIO
03.2017 - 11.2017
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Facilitated product returns and exchanges, enhancing overall customer satisfaction.
- Maintained high stats with both the company goals and customer surveys.
- Took on additional job of managing the call flows to different call centers based on volume and availability
Customer Service Representative
PayPal
03.2016 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Le Mars Community High
Le Mars, IASkills
- Claims investigation & management
- Training and mentoring
- Task delegation
- Accounting Receivable check breakdowns
- Workflow optimization
- Customer service
- Attention to detail
- Problem-solving abilities
- Proficient with Microsoft Office (Excel, PP, word)
- Ability to learn new applications easily (SAP, Alteryx, customer/carrier/warehouse portals)
Timeline
Claims Team Manager
Walmart (VIZIO)
07.2022 - 05.2026
Senior Claims Representative
VIZIO
11.2017 - 07.2022
Customer Service Representative
VIZIO
03.2017 - 11.2017
Customer Service Representative
PayPal
03.2016 - 02.2017
High School Diploma -
Le Mars Community High