Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Johnson

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Senior Revenue Agent

FedEx Office
06.2019 - Current
  • Increased revenue collection by diligently reviewing and identifying discrepancies.
  • Improved account compliance through conducting thorough audits and providing clear guidance on corrective actions.
  • Enhanced department efficiency by streamlining processes for case assignments and followups.
  • Mitigated risks with timely identification and resolution of fraud cases, protecting customers and companies information.
  • Provided exceptional customer service, promptly addressing customer inquiries and resolving concerns related to their accounts.
  • Mentored junior Revenue Agents, fostering a supportive learning environment and promoting professional growth.
  • Managed a high volume of cases simultaneously, prioritizing tasks effectively to meet deadlines without compromising accuracy or quality of work.
  • Implemented new software tools to enhance workflow efficiency, enabling faster processing times for case reviews and audits.
  • Negotiated payment arrangements with delinquent customers, securing recoveries while maintaining strong relationships with clients.
  • Contributed to the development of internal training materials and resources, enhancing overall team knowledge and capabilities.
  • Established strong working relationships with other government agencies, fostering a collaborative approach to revenue collection efforts.

Collections Agent

Verizon Wireless
06.2011 - 11.2013
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.

Education

Certificate - Management Medical Billing And Coding

ICDC College - Huntington Park
Huntington Park, CA
05.2014

Skills

  • Tax Compliance
  • Debt management
  • Account Balancing
  • Account Monitoring
  • Time Management
  • Multitasking
  • Payment Processing
  • Interpersonal Communication
  • Team building
  • Teamwork and Collaboration
  • Reliability
  • Attention to Detail
  • Accounting Principles
  • Financial Forecasting
  • Spreadsheet Management

Timeline

Senior Revenue Agent

FedEx Office
06.2019 - Current

Collections Agent

Verizon Wireless
06.2011 - 11.2013

Certificate - Management Medical Billing And Coding

ICDC College - Huntington Park

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Kimberly Johnson