Kimberly Jones
Intensive Support Coordinator
Douglas,GA
Summary
Dynamic and results-driven Support Coordinator with extensive experience at Creative Consulting Services. Proven ability to enhance client outcomes through data-driven case management and effective team collaboration. Skilled in Microsoft Word and Excel and adept at fostering strong relationships, ensuring compliance, and advocating for client needs. Committed to delivering high-quality support services.
Overview
20
20
years of professional experience
Work History
Intensive Support Coordinator
Creative Consulting Services
07.2023 - Current
- Maintain a caseload of 20 individuals
- Serve as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Implement data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
- Collaborate with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Facilitate and Assist in obtaining and maintain Medicaid eligibility for clients.
Support Coordinator Mentor
Creative Consulting Services
01.2022 - 07.2023
- Train new hires in the Fulton County Area.
- Collaborate with families, natural supports, providers, physicians and other community resources.
- Maintained a caseload of 40 clients
- Managed high-volume caseloads of new hires, ensuring timely completion of tasks and effective communication with clients.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for new hires during their probationary period.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Area Coordinator.
- Facilitated and assisted in obtaining and maintaining Medicaid eligibility for clients.
Support Coordinator Specialist
Creative Consulting Services
01.2019 - 12.2021
- Worked with other departmental staff manage case loads.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Managed high-volume caseloads for multiple DBHDD Regions.
- Maintained a minimal caseload of 40 clients and assisted to cover cases as needed.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Facilitated and assisted in obtaining and maintaining Medicaid eligibility for clients.
Support Coordinator
Creative Consulting Services
08.2009 - 12.2018
- Maintained a minimum caseload of 40 clients.
- Collaborated with families, natural supports, providers, physicians and other community resources.
- Facilitated and Assisted in obtaining and maintain Medicaid eligibility for clients.
- Provided support in developing community natural supports for clients.
Clinical Coordinator for Adolescents
Hillside Hospital
01.2007 - 07.2009
- Advocated for placements of children and adolescents into community based residential settings.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Coordinated referrals to community services by advocating for clients needs and addressing roadblocks.
Behavior Specialist
Hillside Hospital
02.2005 - 12.2006
- Designed visual supports and environmental modifications to promote optimal learning environments for students with behavioral challenges.
- Analyzed behavioral data to adjust interventions dynamically, optimizing outcomes for students.
- Crafted personalized behavior intervention plans that significantly decreased negative behaviors in classroom setting.
- Wrote goal oriented programs and documented progress for students.
- Enhanced students' physical, behavioral, and social skills using DBT therapy skills.
Education
Bachelor of Science - Health Science Education
University of Florida
Gainesville, FL 05.2001 -
Skills
Microsoft Word & Excel
Office administration
Time management
File organization
Verbal and written communication
Document management
Team collaboration
Scheduling appointments
Attention to detail
Documentation and recordkeeping
Accomplishments
- Awarded a full athletic track scholarship to the University of Florida
- NCAA National Champion and All American all 4 years
- SEC champion
- SEC Student Advisory Council Member 1993
- Deans List Student
Timeline
Intensive Support Coordinator
Creative Consulting Services
07.2023 - Current
Support Coordinator Mentor
Creative Consulting Services
01.2022 - 07.2023
Support Coordinator Specialist
Creative Consulting Services
01.2019 - 12.2021
Support Coordinator
Creative Consulting Services
08.2009 - 12.2018
Clinical Coordinator for Adolescents
Hillside Hospital
01.2007 - 07.2009
Behavior Specialist
Hillside Hospital
02.2005 - 12.2006
Bachelor of Science - Health Science Education
University of Florida
05.2001 -