Kimberly J Velasquez

• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, and met their needs.
• Greeted over 25 customers per day.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Keep store and working area clean and hygienic.

Volunteered with GECU distribution of school supplies and backpacks for children.

Was an assistant coach for Texas Heat Volleyball clubs and helped athletes and club teams to help with practices and workouts.

Currently attending El Paso Community College.

• Greeted visitors, answered questions, and assisted with individual needs or requests.
• Assisted with event coordination and on-site support.
• Assisted with special events or programs.
• Supported customer service department by completing tasks such as helping them with technical difficulties, and helped answer questions.
• Helped over 20 customers per day.

• Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
• Helped customers complete purchases, locate items and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Connected with customers to support positive transaction experiences and address service concerns.
• Answered customer questions and helped find specific items.
• Answered questions about store policies and addressed customer concerns.

• Collected discarded merchandise, sorted and returned to display racks.
• Cleaned and maintained fitting rooms regularly.
• Checked garments for damage and placed tags prior to returning items to sales floor.
• Processed information and merchandise through POS register system.
• Led customers to right aisles and shelves to provide information on available clothing items and accessories.
• Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.

• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Managed efficient cash register operations.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.