Kimberly Keeling
Woodridge,IL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional administrative operational support for professionals.
Overview
12
12
years of professional experience
Work History
Project Coordinator/Customer Service Associate
MDC Wallcoverings
Glendale Heights, IL
04.2016 - 06.2018
- Processed customer orders.
- Answered phone calls from customers.
- Provided accurate quotes for requested products or services.
- Offered suggestions to improve processes related to customer service activities.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, vendors and clients to monitor project expenses.
- Reviewed and coordinated with customers to ensure timely deliveries of goods.
- Monitored incoming and outgoing materials and ensured proper documentation was completed.
- Coordinated with suppliers to ensure that orders were filled correctly and delivered.
Senior Administration Assistant/Customer Service Associate
Rosemont Exposition Services, Inc.
Rosemont, IL
08.2006 - 06.2014
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
- Monitored incoming calls and emails from customers, responding promptly and professionally.
- Updated company system with order specifics and customer details.
- Reviewed and entered incoming orders.
- Processed cash receivables, distributed receipts and uploaded payment information.
- Researched and resolved discrepancies related to shipments and invoices.
- Coordinated the movement of goods between suppliers and customers.
- Maintained communication with vendors regarding delivery schedules.
- Tracked shipments using automated systems to monitor progress and ensure on-time delivery.
Education
High School Diploma -
East Leyden High School
06.1994
Skills
- Positive and Professional
- Order Fulfillment
- Problem-Solving
- QuickBooks
- Microsoft Excel
- Microsoft Word/Office Publisher
Timeline
Project Coordinator/Customer Service Associate
MDC Wallcoverings
04.2016 - 06.2018
Senior Administration Assistant/Customer Service Associate
Rosemont Exposition Services, Inc.
08.2006 - 06.2014
High School Diploma -
East Leyden High School
Similar Profiles
Dave FritzDave Fritz
Regional Sales Manager at Metro WallcoveringsRegional Sales Manager at Metro Wallcoverings
Abdul BayaaAbdul Bayaa
Regional Sales Manager at Metro WallcoveringsRegional Sales Manager at Metro Wallcoverings
Ashlee PinksAshlee Pinks
Showroom Manager at Innovations In WallcoveringsShowroom Manager at Innovations In Wallcoverings