Kimberly Kimmell
Perryville,MO
Summary
Attentive Police Dispatcher bringing years of experience prioritizing emergency and non-emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment, with strong emphasis on Microsoft Office. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Communications Officer
Perryville Police Department
12.2021 - Current
- Handled emergency and non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Improved response times for emergency calls with effective communication and prioritization skills.
- Promoted a positive work environment through teamwork, assisting colleagues during peak call periods.
- Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
Personal Lines Account Manager
Halo Insurance & Benefits Group
12.2019 - 11.2021
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
- Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
Risk Management Team Lead
AssuredPartners Of Missouri
06.2013 - 11.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
City Letter Carrier
United States Post Office
07.2005 - 01.2013
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Education
Bachelor of Science - Business Administration
Southeast Missouri State University
Cape Girardeau, MO 08.1984 - 05.1989
High School Diploma -
Perryville High School
Perryville, MO 1981 - 1984
Skills
- Customer Service
- Problem-Solving
- Data Entry
- Information gathering and analysis
- Decision-Making
- Technical Issue Troubleshooting
- Communication Management
- Business Correspondence
Timeline
Communications Officer
Perryville Police Department
12.2021 - Current
Personal Lines Account Manager
Halo Insurance & Benefits Group
12.2019 - 11.2021
Risk Management Team Lead
AssuredPartners Of Missouri
06.2013 - 11.2019
City Letter Carrier
United States Post Office
07.2005 - 01.2013
Bachelor of Science - Business Administration
Southeast Missouri State University
08.1984 - 05.1989
High School Diploma -
Perryville High School
1981 - 1984
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