KIMBERLY KLINE
Customer Service Representative
Summary
Experienced customer service professional with a deep understanding of the industry. Collaborative team player known for a positive and outgoing demeanor, adept at building strong connections with clients. Committed to ensuring customer satisfaction and driving company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented with a genuine passion for fostering relationships and cultivating partnerships.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Small Business Co-Owner
Homestead Antiques
Angola, IN
05.2011 - Current
- Boosted business via social media to generate leads and maximize brand identity by 20% in 2024
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit
- Demonstrated elite customer service by resolving escalated problems and calmly responding to shifting priorities
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Medical Office Administrative Assistant
Knee And Shoulder Center
Fort Wayne, IN
04.2008 - 05.2011
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments
- Prepared patient charts by gathering and organizing medical records ahead of appointments
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks; answering phones, greeting patients, and data entry
- Enabled effective communication between healthcare providers through accurate transcription of physician notes into EHR/EMR
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready
- Implemented a more efficient filing system for financial documents, improving accessibility and organization
Medical Transcriptionist
MD-IT Transcription
Franklin, TN
11.2000 - 04.2008
- Produced accurate medical records by transcribing audio recordings of medical professionals, contributing to high-quality patient care
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to 98.5% accurate and comprehensive medical reports
- Demonstrated adaptability when faced with changes in workload or assignments, ensuring seamless transitions between projects
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation
- Improved healthcare outcomes with detailed transcriptions that allowed for comprehensive patient history analysis
Education
Associate of Applied Science - Healthcare Specialist
Ivy Tech Community College
Fort Wayne, IN 06.2020 - 12.2022
Skills
Compassionate and caring
Customer service excellence
Interpersonal communication
Active listening
Teamwork and collaboration
Verbal and written communication
Attention to detail
Self motivation
Multitasking and organization
Problem-solving
Adaptability and flexibility
Time management
Certification
CPhT - Certified Pharmacy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Applied Science - Healthcare Specialist
Ivy Tech Community College
06.2020 - 12.2022
Small Business Co-Owner
Homestead Antiques
05.2011 - Current
Medical Office Administrative Assistant
Knee And Shoulder Center
04.2008 - 05.2011
Medical Transcriptionist
MD-IT Transcription
11.2000 - 04.2008