Veronika Shevchenko
Ponte Vedra,FL
Summary
Dedicated and committed to optimal patient care and assisting medical staff with critical support. Expert in collecting specimens, cleaning rooms and managing dietary needs. Service-focused professional possessing exceptional organizational abilities.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Small Business Co-Owner
Dapper Supply
Jacksonville , Fl
08.2016 - Current
- Led startup and creation of operational procedures and workflow planning.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Front of House Manager
Mamaling Asian Street Food
Palm Coast, FL
11.2017 - 04.2019
- Greeted customers and addressed their needs in a friendly and professional manner.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Provided support to servers when needed during busy periods or peak hours.
Medical Assistant
Dr. Mark Florek, MD
Bloomfield Hills, MI
05.2016 - 12.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
BMW Client Advisor
Fields BMW Daytona Beach
Daytona Beach, FL
04.2015 - 04.2016
- Greeted customers and provided product knowledge.
- Completed paperwork for vehicle purchases and leases.
- Attended training sessions to stay up-to-date on BMW products and services.
- Organized events at dealership premises to promote sales of BMW vehicles.
Waitress Supervisor
Thai Korner
Palm Coast, FL
11.2010 - 11.2013
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Associate of Science - Nursing
Cambridge Institute of Allied Health And Technology
Altamonte Springs, FL05-2018
Skills
- Customer Relations
- Procedure Assistance
- Fluent in Russian, Ukrainian
- Compassionate
- Patient Flow Management
Timeline
Front of House Manager
Mamaling Asian Street Food
11.2017 - 04.2019
Small Business Co-Owner
Dapper Supply
08.2016 - Current
Medical Assistant
Dr. Mark Florek, MD
05.2016 - 12.2016
BMW Client Advisor
Fields BMW Daytona Beach
04.2015 - 04.2016
Waitress Supervisor
Thai Korner
11.2010 - 11.2013
Associate of Science - Nursing
Cambridge Institute of Allied Health And Technology
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