Kimberly Knarich
Monroe,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
36
36
years of professional experience
Work History
Account Manager
NVC Logistics Group Inc.
Rockleigh, NJ
09.1998 - 01.2025
- Interprets quality control philosophy to key personnel in organization.
- Coordinates objectives with order flow procedures in cooperation with other managers to maximize order reliability and minimize costs.
- Directs workers engaged in data entry and tracking activities to ensure continuous control over orders.
- Plays active role on quality management teams within organization.
- Investigates and adjusts customer complaints regarding quality.
- Handles Customer Service / Shippers inquires via phone/emails.
- Quotes orders for billing purposes.
- Communicates directly with Shippers on various levels, such as status, escalated orders, rates, mis-shipments and over all satisfaction of their needs.
Office Manager
Pomona Chiropractic Office
Pomona, NY
12.1989 - 09.1998
- Responsible for 5-7 employees. Delegated work to each employee.
- Assisted in interviewing and training/orientation process.
- Reinforced and implemented all office policies to employees and patients.
- Responsible for payment of all Company bills, taxes, insurance premiums.
- Responsible for payroll.
- Accountable for all aspects of the billing of insurance companies, and follow up call to the insurance to ensure timely payment.
- Responsible for collecting payment on present and past due accounts. Including legal action, filing at the Court House and appearing at Court.
- Assisted in various duties of the front desk, including scheduling appointments, collecting payment, smooth patient flow, correspondence for the doctor, inventory and ordering of office supplies.
- Assisted in implementation of patient on public education workshop held in and out of the office.
- Participated in on-going education of patients regarding good health care and proper care of the spine.
- Attended Educational Seminars and Workshops.
Customer Service Representative
Bank of New York
Monsey, NY
06.1989 - 12.1989
- Public Relations.
- Accepting transactions for customers.
- Assisted in transactions of the ATM.
- Assisted in weekly verification of the vault.
Education
High School Diploma -
Ramapo Senior High School
Spring Valley, NY06-1987
Skills
- Customer satisfaction
- Excellent communication skills
- Account management
- Goal oriented
Timeline
Account Manager
NVC Logistics Group Inc.
09.1998 - 01.2025
Office Manager
Pomona Chiropractic Office
12.1989 - 09.1998
Customer Service Representative
Bank of New York
06.1989 - 12.1989
High School Diploma -
Ramapo Senior High School