Kimberly Kokocha
LAND O LAKES,FL
Summary
Adaptable, service-oriented professional with experience in customer relations, records management, and administrative support across property, office, and care settings. Known for clear communication, careful documentation, and dependable problem solving. Focused on supporting people, protecting information, and keeping operations organized.
Overview
32
32
years of professional experience
Work History
Landlord
Kokocha Rentals
Tampa, Florida
02.2020 - Current
- Collected rent payments and updated account balances to ensure accurate financial records.
- Inspected rental units for safety and property condition, maintaining compliance with housing standards.
- Reviewed applicant files for Kokocha Rentals properties.
- Completed background checks on prospective tenants before application approval.
- Supported lease administration and renewal processing for Kokocha Rentals.
- Responded quickly to tenant repair requests and service needs.
- Coordinated move-in and move-out inspections with tenants at lease start and end.
- Resolved tenant complaints promptly while adhering to tenant-rights laws, fostering positive tenant relationships.
Family Caregiver
Self employed
Tampa, Florida
01.2010 - 02.2020
- Provided self-employed family care support for daily living needs.
- Managed medication schedules and tracked care routines at home.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Prepared meals and assisted with personal hygiene tasks.
- Prepared nutritious meals for family members following dietary guidelines.
- Monitored health changes and reported concerns to family members.
- Communicated updates clearly with doctors, relatives, and care providers.
- Scheduled appointments and coordinated transportation for medical visits.
- Transported family members to medical appointments and other errands.
- Organized household tasks and maintained safe, clean living spaces.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided emotional support and encouragement to family members who were ill or disabled.
- Provided companionship to family members by engaging in conversation, playing games, or reading books.
- Assisted clients with bathing, dressing, and personal care tasks to ensure comfort and hygiene.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
Customer Service Office Manager
Almay Insurance
Tampa, Florida
03.2004 - 03.2009
- Managed customer service workflows for insurance policy inquiries and account changes.
- Assisted customers with product selection based on their needs and preferences.
- Ensured that all customer inquiries were answered promptly and professionally.
- Maintained accurate records of customer inquiries, complaints, comments, and resolutions for future reference.
- Reviewed policy documents for accuracy, completeness, and compliance.
- Coordinated office operations, including scheduling, mail processing, and document filing.
- Monitored office supplies, vendor orders, and administrative requests.
- Performed administrative tasks such as maintaining filing systems, updating databases, and preparing documents.
CSO/ Reserve 2 Hillsborough County Sheriff
Hillsborough County Sheriffs Office
Tampa, Florida
06.1994 - 09.2002
- Coordinated security protocols with deputies, commanders, and public safety partners
- Monitored compliance with sheriff office policies and state security requirements
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
- Ensured compliance with applicable laws and regulations concerning data privacy and information security.
- Patrolled assigned areas to enforce laws and deter criminal activity.
- Responded to emergency calls and provided lawful scene assistance.
- Investigated incidents and documented statements, evidence, and reports.
Education
Bachelor of Arts - Human Resources Management
Saint Leo University
Saint Leo, FL05-2001
Skills
- Property management
- Rent collection
- Lease administration
- Customer service
- Customer relations
- Problem solving
- Adaptable
- Clear communication
Timeline
Landlord
Kokocha Rentals
02.2020 - Current
Family Caregiver
Self employed
01.2010 - 02.2020
Customer Service Office Manager
Almay Insurance
03.2004 - 03.2009
CSO/ Reserve 2 Hillsborough County Sheriff
Hillsborough County Sheriffs Office
06.1994 - 09.2002
Bachelor of Arts - Human Resources Management
Saint Leo University