Kimberly Koon
Walton,WV
Summary
Outgoing Intake Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Highmark, Inc.
Remote
02.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Look over an authorization and make the callout to either the provider or member and advised them of the decision.
Customer Service Representative
Highmark, Inc.
Remote
05.2023 - 02.2024
- Worked with Medicare Advantage members
- Took inbound calls
- Made outbound calls
- Assisted members with premium payments, billing questions, benefit information and much more.
- Transfer phone calls, warm and cold transfers
Admitting Clerk
CAMC General Hospital
Charleston, WV
10.2022 - 04.2023
- Registered patients, updated their information, do faxes, and handle phone calls.
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Arranged forms and charts for each patient.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
CNA - Certified Nursing Assistant
Wise Medical Staffing
Burlington, OH
06.2022 - 07.2022
- Worked in a nursing home
- Provided patients/residents with care and companionship
- Checked vital signs
- Cleaned residents rooms
- Dispose of waste
- Assisted residents with anything they needed
- Documented all care
- Made beds
- Performed post-mortem care, if needed.
Cashier/Cook
Walton Thriftway
Walton, WV
03.2022 - 06.2022
- I worked in the deli preparing food, serving food, and taking orders
- I also worked as a cashier handling money, restocking and cleaning.
CNA
StoneriseCharleston
Charleston, WV
01.2022 - 03.2022
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and other caregivers to exchange information about patient conditions, treatment plans and activities
- Recorded vitals to monitor patient condition
- Answered call lights to aid patient comfort
- Bonded handwork patients to encourage exercise and therapeutic activity participation
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Supported patients with daily activities and attended to personal hygiene needs
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Exercised patients with partial or total paralysis
- Used POC EMR system to update patient health records
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
- Documented vital signs to track medical symptoms and the progress of treatments
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols
- Monitored and recorded patient data to identify and report changes
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
- Resupplied patients with towels, soap and sheets
- Supported patients' social and emotional needs by providing caring companionship.
CNA - Certified Nursing Assistant
Genesis Miletree HealthcareCenter
Spencer, WV
08.2021 - 01.2022
- Communicated with physicians, nurses and other caregivers to exchange information about patient conditions, treatment plans and activities
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Recorded vitals to monitor patient condition
- Supported patients with daily activities and attended to personal hygiene needs
- Answered call lights to aid patient comfort
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Bonded and worked hard with patients to encourage exercise and therapeutic activity participation
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Monitored and recorded patient data to identify and report changes
- Exercised patients with partial or total paralysis
- Used POC EMR system to update patient health records
- Resupplied patients with towels, soap and sheets
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
- Supported patients' social and emotional needs by providing caring companionship
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
- Documented vital signs to track medical symptoms and the progress of treatments
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
Crew Team Member
Wendys
Spencer, WV
06.2021 - 07.2021
- Performed frequent washing and sanitizing of food areas, food preparation tools and hands to maintain safe and clean environment
- Demonstrated understanding of menu items to explain ingredients and preparation methods to guests
- Followed policies and procedures for food safety, job duties and code of conduct to foster safe environment for customers and team members
- Built brand and customer loyalty by delivering excellent customer service
- Operated POS system to place customer orders, accept payments and issue receipts
- Greeted customers, answered questions and made recommendations to promote welcoming environment
- Disposed of trash by transporting bags outside and into dumpsters
- Prepared and maintained food products to meet health regulations and company standards
- Cooked food by prepping items for grill, oven, or fryer
- Packaged menu items into bags or trays and placed drink orders into drink carriers for easy transport and consumption
- Operated grills, deep-fat fryers and griddles to cook large volumes of menu items
- Greeted customers to take food orders and provide information about menus
- Washed pots, pans, dishes, utensils and other cooking equipment to eliminate bacteria
- Placed food trays over food warmers for immediate service or stored trays in refrigerated storage cabinets
- Wrapped sandwiches, hot entrees and desserts for serving or takeout
- Stocked, cleaned and restocked workstations and display cases
- Operated cash register to receive payment from customers in cash or credit card form
- Received inventory of food and beverage products and supplies to stock in designated areas
- Measured flour and other ingredients to prepare batters, dough and fillings
- Inspected and cleaned food preparation areas, equipment, work surfaces and serving areas to verify safe and sanitary food-handling practices.
Student Teacher
Building Blocks Daycare
Spencer, WV
08.2018 - 05.2021
- Collaborated with supervising teacher to plan instructional goals and objectives, course concepts and instructional methods
- Shadowed faculty members to observe teaching techniques, curriculum implementation and to discuss new ideas for instruction
- Created and executed techniques to manage class during instruction
- Leveraged coursework theories to assess personal teaching performance and implemented improvements
- Sought to develop purposefully differentiated instruction and adaptations for diverse learning methods and rates
- Set high standards for student performance, supported by meaningful and appropriately diversified instruction
- Experimented with diverse teaching materials and strategies to eliminate unsuccessful techniques and hone preferred methods
- Advanced through increasing levels of instructional responsibility by partnering with classroom teacher on areas of needed improvement and growth
- Worked with supervising teacher to apply learned assessment methods and understand students' individual needs and levels of development
- Aimed to relate learning concepts to real-world examples, making lessons more applicable and relatable
- Learned culturally responsible and responsive methods to support inclusive education and honor diversity
- Built relationships with students and parents to improve learning
- Engaged students with immersive activities to expand on lecture topics
- Supervised students in classrooms, cafeterias, halls, schoolyards and on field trips
- Taught students how to explore ideas and expand their horizons through lively classroom discussions
- Tutored struggling students to help each understand core ideas and improve their performance
- Encouraged students to persevere with challenging tasks in preparation for advanced learning opportunities
- Organized materials and classroom spaces to boost teaching efficiency and success.
Education
High School Diploma -
Roane County Highschool
05.2022
Skills
- Food Handling
- Computer skills
- HIPAA
- Sanitation procedures
- Cash register operation
- Patient relationship building
- First aid and CPR
- Health education
- Behavior redirection
- Customer service
- Medical Records
- Hospital Experience
- Insurance Verification
- Multi-Line Phone Systems
- Customer Service
- Microsoft Office
- Phone and Email Etiquette
- Documentation and control
- Account management
- Multitasking and Organization
Certification
- First Aid Certification
- Food Handler Certification
- BLS Certification
- State Tested Nursing Assistant
- CNA
- CPR Certification
Languages
English
Native or Bilingual
Timeline
Intake Coordinator
Highmark, Inc.
02.2024 - Current
Customer Service Representative
Highmark, Inc.
05.2023 - 02.2024
Admitting Clerk
CAMC General Hospital
10.2022 - 04.2023
CNA - Certified Nursing Assistant
Wise Medical Staffing
06.2022 - 07.2022
Cashier/Cook
Walton Thriftway
03.2022 - 06.2022
CNA
StoneriseCharleston
01.2022 - 03.2022
CNA - Certified Nursing Assistant
Genesis Miletree HealthcareCenter
08.2021 - 01.2022
Crew Team Member
Wendys
06.2021 - 07.2021
Student Teacher
Building Blocks Daycare
08.2018 - 05.2021
High School Diploma -
Roane County Highschool