Pauline Santos
Fort Worth,TX
Summary
- An adept Intake Coordinator excelled in enhancing patient satisfaction and streamlining the intake process. Leveraging skills in insurance verification and team collaboration, I reduced wait times and errors, significantly improving service efficiency.
- Organized Medical Records Clerk brings top talents in data entry, records filing and administrative correspondence. Creates new medical records, retrieves existing medical records and collects demographic information from various sources to gather patient information.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Mission Care Home Health
05.2023 - 05.2024
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
Volunteer
Barkman and Smith Physical Therapy
Fort Worth, TX
02.2019 - 02.2019
- Provided assistance to staff in the daily operations of the organization.
- Volunteered for 40 hours.
- Prepared the table for the patient's to use for their session of treatment with the therapist.
- Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
Neuromonitor Tech Volunteer
P37 IOM
Fort Worth, TX
08.2017 - 10.2017
- Provides support to the anesthesiologist and the surgeon during a procedure using electromyography, electroencephalography (EEG), and other technologies and monitoring equipment to detect injuries in their earliest stages.
- Analysis of multiple types of recordings and measurements of the electrical activity of the central and/or peripheral nervous system.
Intake Coordinator/Medical Records Clerk
Abundant Home Health
Arlington, TX
06.2016 - 04.2017
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Answered phone calls to provide assistance, information and medical personnel access.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Scheduling Clinicians to their assigned patients.
- Communication input in relation to the patients status.
- Compiled physical and digital documents, charts and reports.
- Updated group medical records and technical library to promote smooth office operations.
- Resolved customer complaints or answered customers' questions.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
Education
Associate of Arts - Kinesiology
Tarrant County College District
05.2019
Associate of Arts -
Tarrant County College District
05.2016
Skills
- Multitasking and Organization
- Team Collaboration
- Handling high-pressure situations
- Oral and writing communication
- Sensitive information handling
- Work Prioritization
- Issue handling
- Initiative-taking
- Task Delegation
- Charting and clinical documentation
- Multi-line phone operations
- Insurance Verification
- Patient Scheduling
- Follow-up skills
Additional Information
- Excellent capacity to retain new things
- Fluent in English and Tagalog (Filipino Language)
Studied BACHELORS OF PHYSICAL THERAPY (PHILIPPINES)
- First year to third year of college with a good academic standing at Our Lady of Fatima University.
Timeline
Intake Coordinator
Mission Care Home Health
05.2023 - 05.2024
Volunteer
Barkman and Smith Physical Therapy
02.2019 - 02.2019
Neuromonitor Tech Volunteer
P37 IOM
08.2017 - 10.2017
Intake Coordinator/Medical Records Clerk
Abundant Home Health
06.2016 - 04.2017
Associate of Arts - Kinesiology
Tarrant County College District
Associate of Arts -
Tarrant County College District
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