KIMBERLY KOTARA
San Antonio,USA
Summary
Detail-oriented Receptionist / Customer Service Representative with 12 years of front-desk experience in retail and reception. Skilled in resolving escalations, processing high-volume transactions accurately, and managing appointment scheduling and customer communications. Aims to enhance office efficiency while taking on expanded administrative responsibilities.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE DESK CASHIER
Walmart
Spring Branch, TX
06.2024 - 07.2026
- Processed thousands of weekly cash, credit, and check financial transactions utilizing POS infrastructure, achieving a 100% audit accuracy rate.
- Resolved complex, escalated disputes at front desk, enhancing customer relations and ensuring timely processing of refunds/exchanges.
- Maintained clean, compliant checkout zone, improving organization and contributing to higher customer satisfaction metrics.
INVENTORY PHOTOGRAPHER
World Car Hyundai North
San Antonio, TX
06.2019 - 06.2024
- Streamlined dealership operations by overseeing digital customer data entry and coordinating sales appointments and administrative inquiries.
- Maintained 0% customer complaint record over 5 years by implementing proactive service standards.
- Managed front-office reception duties, greeting customers and efficiently handling high-volume emails and phone inquiries.
PHOTOGRAPHER
Lifetouch Photography
San Antonio, TX
07.2018 - 06.2019
- Captured professional portraits for school yearbooks, graduations, and sporting events using DSLR cameras, Adobe Photoshop, and Lightroom.
- Captured school portraits and candid sessions for Lifetouch Photography clients.
- Photographed school portraits for students, ensuring high-quality images. and candid sessions for Lifetouch Photography clients.
- Set up studio lights, backdrops, and camera equipment before photo appointments.
- Reduced customer complaints by 20% and increased repeat business through personalized, energetic customer service.
ADMINISTRATIVE ASSISTANT
Bartlett Tree Experts
San Antonio, TX
06.2018 - 04.2018
- Standardized office workflows by overseeing customer service operations, high-volume data entry, and appointment setting to enhance operational efficiency.
- Standardized office workflows by overseeing daily customer service operations, high-volume data entry, and appointment setting.
- Managed core financial processes, handling timesheets, inventory accounts receivable, work order printing, weekly billing, and invoice processing to ensure accurate financial reporting.
- Safely managed sensitive employee records and payroll data, adhering to data privacy standards to protect employee information.
SALES ASSOCIATE
Bed Bath and Beyond
Selma, TX
09.2014 - 11.2017
- Assisted customers with product selection, pricing questions, and store policies.
- Managed incoming calls on multi-line phone system, created promotional displays to enhance customer engagement, and ensured product price compliance.
- Assisted customers with product selection and pricing inquiries, clarifying store policies to improve shopping experience.
- Processed sales transactions at Bed Bath and Beyond checkout registers, ensuring accuracy and efficiency in customer purchases.
- Restocked shelves with bedding, kitchenware, bath, and home décor merchandise.
Education
James Madison High School
San Antonio, TXSkills
- Adobe Lightroom, Customer assistance, Computer skills, Office experience, Administrative support, Adobe Photoshop, Administrative experience, Pet care, Communication skills, Microsoft Refunds and exchanges, Retail merchandising, Windows, Time management, Microsoft Word, DSLR camera use, Organizational skills, Adobe, English
- Cash register operation, Training and mentoring, Photo editing, Animal care, Wildlife photography, Cash Handling, Sales, Customer service, Phone etiquette, Photography, Active Listing, Photoshop, Payment collection, Outlook, Editing, Bookkeeping, Refund handling, Supervising experience, Data entry, Attention to Detail, Leadership, Microsoft Office, Lightroom, Customer-focused, Cash register systems, Digital Photography, Veterinary experience, Accounts receivable, Microsoft Outlook, Front desk, Typing
- POS systems
- Cash handling
- Refund processing
- Conflict resolution
Personal Information
Title: Receptionist / Customer Service Representative
Timeline
CUSTOMER SERVICE DESK CASHIER
Walmart
06.2024 - 07.2026
INVENTORY PHOTOGRAPHER
World Car Hyundai North
06.2019 - 06.2024
PHOTOGRAPHER
Lifetouch Photography
07.2018 - 06.2019
ADMINISTRATIVE ASSISTANT
Bartlett Tree Experts
06.2018 - 04.2018
SALES ASSOCIATE
Bed Bath and Beyond
09.2014 - 11.2017
James Madison High School