KIMBERLY KOWALCZYK
New Berlin,WI
Summary
Accomplished Store Manager with a proven track record at Party City, enhancing customer satisfaction and streamlining operations. Expert in inventory management and customer service, I've led teams to significantly improve efficiency and foster positive work environments. My leadership is marked by effective problem-solving and outstanding communication, driving team success and operational excellence.
Overview
33
33
years of professional experience
Work History
Store Manager
Party City
Brookfield, WI
03.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Receiving Team Leader
JOANN Fabrics and Crafts
Arlington Heights, IL
03.2005 - 03.2007
- Collaborated with other departments to improve communication and streamline cross-functional processes.
- Demonstrated strong problem-solving abilities when dealing with unexpected delays or discrepancies in order deliveries, providing swift resolution and minimizing business impact.
- Reduced order discrepancies by closely monitoring shipment documentation and addressing any inconsistencies with suppliers.
- Boosted team morale through motivational leadership style, resulting in higher levels of engagement among employees.
- Increased productivity by establishing clear expectations and performance metrics for the receiving team.
- Promoted a positive work culture by recognizing employee achievements and fostering teamwork within the receiving department.
- Strengthened team performance through consistent coaching, feedback, and professional development opportunities for staff members.
Store Manager
Sam Goody
Milwaukee, WI
05.1992 - 03.2005
Education
Business Administration And Management
Edinboro University of Pennsylvania
Edinboro, PASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Inventory control
- Recruitment and hiring
Timeline
Store Manager
Party City
03.2007 - Current
Receiving Team Leader
JOANN Fabrics and Crafts
03.2005 - 03.2007
Store Manager
Sam Goody
05.1992 - 03.2005
Business Administration And Management
Edinboro University of Pennsylvania