Kimberly Kozel
Blaine,MN
Summary
Accomplished and dedicated mortician and health care clinician seeking to transfer knowledge and proven skill sets in a fast paced, professional environment. Served in several different geographic areas in a wide variety of clinical work capacities. Effective team builder with a strong work ethic, customer service skills and objectives that align with the company's mission.
Overview
20
20
years of professional experience
Work History
Mortician
Kozlak-Radulovich Funeral Chapel
09.2022 - Current
- Serve in a busy, 24/7 fast paced, 400+ annual case volume funeral home
- Actively maintain technical knowledge and skill sets through continuing education courses
- Train as a preceptor to incoming interns
- Perform embalming processes while adhering to strict health and safety guidelines.
- Maintain accurate records of all deceased individuals, ensuring proper documentation and organization.
- Meticulously prepare bodies for viewing or cremation according to family requests.
- Provide consistent communication between clients and staff members throughout the planning process for a smooth experience during difficult times.
- Ensured compliance with all state and federal regulations for funeral home operations.
- Complete death certificates, burial permits and other legal documents for families.
Funeral Service Practitioner/Manager
Sheridan Funeral Home
12.2020 - 08.2022
- Embarked in and co-led a new funeral home start up
- Collaborated with a team of business owners regarding purchasing various products, construction projects, hiring/training new staff and coordinating numerous other items related to the business
- Performed embalming, coordinated funeral arrangements, planned/participated in funeral services, assisted with obituaries, cemetery arrangements, and removal of deceased persons from various facilities
- Participated in public speaking engagements for business and education purposes to include newspaper articles, and personalized radio ads
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals to serve decedents families
- Demonstrated excellent customer service skills, interpersonal, written and verbal skills
- Managed approximately 15 incoming calls and in person inquiries per day from customers after the grand opening
Nursing Assistant
Veterans Administration
08.2019 - 06.2021
- Assisted veterans with their adult daily living functions i.e., bathing, showers, meals, dressing, transfer to/from wheelchairs and beds, and toileting
- Made hourly rounds, charted summaries in the computer at the end of each shift, performed vital sign checks, administered oxygen via concentrators, CPAP machines and tanks.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Funeral Service Practitioner
Champion Funeral Home
12.2014 - 03.2019
- Performed embalming procedures, coordinated funeral arrangements, planned/participated in funeral services, cemetery arrangements, removed deceased persons from various facilities.
- Campaigned for the office of Sheridan County Coroner in 2018. Engaged in three public speaking forums around the community. Enlisted a team to distribute campaign materials including campaign signs and other materials.
- Increased families satisfaction through excellent communication, empathy, and understanding of their needs.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
Funeral Director/Embalmer
Beck's Funeral Home
05.2004 - 09.2012
- Served in a 400+ case funeral home, performed embalming, coordinated funeral arrangements, planned/participated in funeral services, removed deceased persons from various facilities,
- Provided staff safety training/monthly meetings from 2006-2012
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
- Volunteered as district secretary/treasurer for the Northwest Funeral Directors Association from 2005-2009.
Education
Bachelor of Science - Mortuary Science
University of Minnesota
Minneapolis, MinnesotaBachelor of Arts - Psychology
University of Montana
Missoula, MontanaCertificate - Respiratory Therapy
Biosystems Institute
Tempe, ArizonaSkills
- Legal Compliance
- Pathology understanding
- Customer Response
- Valid Minnesota driver's license
- OSHA Regulations
- Customer Education
- Regulatory Compliance
- Problem-solving aptitude
- Excellent Communication
- Knowledge of Word, Outlook, Power Point, and Excel
- Teamwork and Collaboration
- Time Management
- Reliability
- Multitasking Abilities
Professionalexaminationandlicensure
- State of Minnesota - Morticians License
- State of Washington - Funeral Director/Embalmers License
- State of Wyoming- Funeral Service Practitioner License
- Wyoming Law Enforcement Academy Deputy Coroner Basic Training
- International Conference of Funeral Service Examining Boards
- National Board of Respiratory Care Examination
Hobbies and Interests
- Golfing
- Boating
- Rowing
- Swimming
Timeline
Mortician
Kozlak-Radulovich Funeral Chapel
09.2022 - Current
Funeral Service Practitioner/Manager
Sheridan Funeral Home
12.2020 - 08.2022
Nursing Assistant
Veterans Administration
08.2019 - 06.2021
Funeral Service Practitioner
Champion Funeral Home
12.2014 - 03.2019
Funeral Director/Embalmer
Beck's Funeral Home
05.2004 - 09.2012
Bachelor of Science - Mortuary Science
University of Minnesota
Bachelor of Arts - Psychology
University of Montana
Certificate - Respiratory Therapy
Biosystems Institute
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