Kimberly Lafferty
Whitesburg,TN
Summary
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
8
8
years of professional experience
Work History
Caseworker
Helen Ross Mcnabb Center
05.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Created treatment or service plan meeting each client's individualized needs.
- Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Service Coordinator
Crestwood Behavioral Health
12.2020 - 04.2023
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Customer Service Representative
Nordstrom's Rack
05.2018 - 08.2020
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
B.A. - Sociology
California State University
San Marcos, CA05.2022
A.A - Sociology
Cuesta Community College
San Luis Obispo, CA05.2017
Skills
- Client engagement
- Case file documentation
- Patient-centered care
- Interpersonal and written communication
Timeline
Caseworker
Helen Ross Mcnabb Center
05.2023 - Current
Service Coordinator
Crestwood Behavioral Health
12.2020 - 04.2023
Customer Service Representative
Nordstrom's Rack
05.2018 - 08.2020
B.A. - Sociology
California State University
A.A - Sociology
Cuesta Community College