Kimberly Lane
Houston
Summary
Dynamic, customer-focused professional with extensive experience in route planning and customer service, consistently enhancing satisfaction through efficient service and a positive demeanor. Expertise in sales processes and electronic recordkeeping ensures timely and reliable service delivery. A proven track record of improving operational efficiency and driving sales through strategic customer engagement demonstrates a commitment to excellence. Additionally skilled in coordinating training, managing paperwork, and leveraging community-based resources, complemented by exceptional communication and organizational abilities. A thorough, detail-oriented approach supports the successful execution of projects and initiatives within the healthcare sector.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
05.2022 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Assistant
Moonflower Farms
01.2025 - 05.2025
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Completed daily logs for management review.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Grocery Bagger
HEB Grocery Store
11.2021 - 04.2022
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Improved customer satisfaction by providing efficient and friendly bagging services.
Salesperson
Topdog Fireworks
06.2017 - 07.2019
- Worked to build relationships with customers and built potential for additional sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Bachelor of Science - Public Health
University of Houston
Houston, TX05-2025
High School Diploma -
Langham Creek High School
Houston, TX05-2021
Skills
- Geriatric nutrition
- Sanitation rules and regulations
- Sales management
- Scheduling
- Reception oversight
- Assignment management
- Patient education
- Customer relationship building
Timeline
Assistant
Moonflower Farms
01.2025 - 05.2025
Delivery Driver
DoorDash
05.2022 - Current
Grocery Bagger
HEB Grocery Store
11.2021 - 04.2022
Salesperson
Topdog Fireworks
06.2017 - 07.2019
High School Diploma -
Langham Creek High School
Bachelor of Science - Public Health
University of Houston