Kimberly Larsen
Appleton,WI
Summary
Recent Public Administration graduate with experience in customer service, administration, and public-facing roles. Strong background in communication, organization, and working directly with people in fast-paced environments. Experienced in managing schedules, supporting daily office operations, and helping customers feel informed and supported. Passionate about public service, community engagement, and building positive connections through clear and approachable communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Nutritional Healing
05.2023 - Current
- Facilitated communication between colleagues and customers through effective interactions to enhance customer experience.
- Managed scheduling and event organization
- Handled multiple phone lines, addressed inquiries, and maintained records to support smooth operational flow.
- Provided accurate information about customer programs, products while helping drive high customer retention.
Administrative Assistant
Synergy Advisory Group
05.2022 - 05.2023
- Directed communication between team members and clients.
- Managed tasks such as placing orders, maintaining records, and supporting payroll preparation and submission.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Personal Banker
Wells Fargo
10.2021 - 05.2022
- Built long-term client relationships through personalized financial advice and engaging financial conversations.
- I mitigated risks by adhering to all banking policies and procedures, ensuring compliance with branch operating standards.
- Researched and resolved complex customer issues, delivering effective solutions to enhance customer satisfaction.
Lead Teller
Wells Fargo
03.2018 - 10.2021
- Developed strong client relationships to enhance customer service and satisfaction as Lead Teller.
- Asked thoughtful questions to understand customer needs, ensuring accurate transactions and positive experiences.
- Trained and coached staff on policies, procedures, and branch operations to maintain operational efficiency and compliance.
- Responsibilities included overseeing cash handling and financial transactions ensuring accuracy and compliance with company standards.
Education
Bachelor of Science - Public Administration
University of Wisconsin - Green Bay
Green Bay 05.2001 -
Associate's degree - General Studies
Fox Valley Technical College
Appleton, WI06-2024
Skills
- Guest relations
- Conflict resolution
- Phone communication
- Office & Schedule Management
- Human Resources Support
Certification
Notary Public, 2022-05-01, 2026-06-01
Timeline
Customer Relations Specialist
Nutritional Healing
05.2023 - Current
Administrative Assistant
Synergy Advisory Group
05.2022 - 05.2023
Personal Banker
Wells Fargo
10.2021 - 05.2022
Lead Teller
Wells Fargo
03.2018 - 10.2021
Bachelor of Science - Public Administration
University of Wisconsin - Green Bay
05.2001 -
Associate's degree - General Studies
Fox Valley Technical College