Microsoft Suite
KIMBERLY LASSALLE
Grapevine,TX
Summary
Dynamic Training & Development Manager committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
31
31
years of professional experience
1
1
Language
Work History
IT ANALYST/PROCUREMENT
TGI FRIDAYS
2018.03 - 2024.03
- Orchestrated successful deployment of dual kitchen video screens across 400+ restaurants, resulting in substantial $7 million reduction in delivery error rates within first year
- Enhanced both on-premises and off-premises speed of service by implementing innovative technology solutions
- Spearheaded implementation of Expo tablets across all restaurant locations, streamlining guest experiences and bolstering operational efficiency
- Developed warranty replacement process and produced comprehensive training materials, including videos and manuals, to ensure seamless adoption of modern technology
- Pioneered installation of cutting-edge order ready screens through close collaboration with installation vendors and cross-functional teams
- Ensured smooth integration into restaurant operations and enhanced overall service efficiency
- Implemented comprehensive data mining initiative to analyze delivery refunds, providing actionable insights to executive leadership for informed decision-making during top-level business meetings
- Fostered strong partnerships with delivery providers and optimized company performance against key performance indicators
- Demonstrated exceptional cross-functional team leadership and project management skills throughout various initiatives
- Fostered strong collaborative relationships and drove strategic planning efforts to achieve business objectives effectively.
TRAINING & DEVELOPMENT COORDINATOR
THE ORIGINAL PANCAKE HOUSE
2013.07 - 2018.02
- Achieved impressive 85% retention rate within 8 months by reorganizing and implementing direct training programs, as well as standardized onboarding and orientation systems
- Assisted in opening, revamping, and training of two locations within DFW Metroplex, contributing to successful expansion and operational excellence of organization
- Developed and implemented comprehensive training program to enhance employee and management development and performance, resulting in improved team morale and productivity
- Played key role in training and developing new employees, effectively improving team morale and productivity across organization
- Directed staff recruitment, training, and development efforts, resulting in highly skilled and motivated workforce that consistently exceeded performance expectation
- Streamlined onboarding process for new employees, leading to remarkable 75% reduction in onboarding time and ensuring quicker integration into team and organizational processes.
TRAINING SPECIALIST
DICKEY'S BARBECUE PIT
2011.08 - 2013.06
- Orchestrated specific training course that enabled company to double in size within one year, opening 137 new stores
- Contributed to development of all-inclusive 3-week training program for new franchise owners and their management staff, ensuring thorough preparation for success in their roles
- Organized classes of thirty people, managing training documents, schedules, and transportation coordination during their stay in Dallas for training, ensuring seamless and efficient learning experience
- Designed and implemented new training approach for owners and managers, emphasizing practical application of systems to improve understanding of their impact on customer service, staffing, and product cost management
- Developed knowledge management system that enhanced access to training materials and resources, facilitating ongoing learning and development for employees at all levels within organization
- Collaborated with subject matter experts to develop curricula that aligned with organizational goals and objectives, ensuring that training programs were designed to meet specific business needs
- Stayed firmly with operations to ensure operational feasibility and relevance of processes implemented.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
Education
No Degree - Time Management And Decision Making
STAGEN LEADERSHIP PROGRAM
Dallas, TX08.2014
Bachelor of Science - Hotel, Restaurant & Tourism Administration
UNIVERSITY OF NEW ORLEANS
New Orleans, LA12.2004
Skills
- Project Management
- Strategic Planning
- Operational Efficiency
- Training and Development
- Communication and Interpersonal Skills
- Training Program Development
- Employee Development
- Recruitment and Onboarding
- Performance Management
- Organizational Development
- Employee Engagement
- Time Management
- Curriculum Design
- Facilitation and Instruction
- Knowledge Management
References
Available upon request.
Certification
- Technical Writing Training - Aug 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsPaid time offSoftware
Adobe
Articulate
NetSuite
ServiceNow
Interests
Reading
Nutrition
Health & Exercise
Quote
“Nothing can dim the light which shines from within.”
– Maya Angelou
Timeline
IT ANALYST/PROCUREMENT
TGI FRIDAYS
2018.03 - 2024.03
TRAINING & DEVELOPMENT COORDINATOR
THE ORIGINAL PANCAKE HOUSE
2013.07 - 2018.02
TRAINING SPECIALIST
DICKEY'S BARBECUE PIT
2011.08 - 2013.06
No Degree - Time Management And Decision Making
STAGEN LEADERSHIP PROGRAM
Bachelor of Science - Hotel, Restaurant & Tourism Administration
UNIVERSITY OF NEW ORLEANS