Kimberly Laws
Phoenix,AZ
Summary
Results-driven sales and customer service professional with a strong track record of enhancing client satisfaction and driving revenue growth. Recognized for exceptional punctuality and interpersonal skills, effectively managing multiple high-pressure tasks while collaborating seamlessly with diverse teams. Core competencies include time management, problem-solving, and adaptability, all aimed at contributing to organizational success in a dynamic environment. Seeking to leverage these strengths to further advance company goals and foster professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Development Representative/Sales Development Representative
Televerde
Goodyear, AZ
12.2021 - 12.2023
- Performed market research to evaluate the competitive landscape in targeted markets on behalf of existing clients.
- Identified new opportunities within current customer accounts, based on market research.
- Generated market-qualified leads with a conversion rate of 53.33%, and over $1M in pipeline.
- Collaborated with team members and management to execute strategies and drive optimal campaign performance.
- Generated market-qualified leads for clients through account-based marketing.
Customer Service Representative
Motor Vehicle Division
Goodyear, AZ
10.2018 - 04.2020
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered over 200 calls per day and provided staff and customers with driver license, title, and registration information, as well as the requirements of applicable statutes, policies, and procedures.
- Assisted customers with step-by-step instructions and navigation of MVD websites: azmvdnow.gov, azdot.gov, azleg.gov, servicearizona.com, and myazcar.com for emissions information to provide clarity for MVD procedures.
- Trained four new employees in standard MVD policies, and five employees in Motor Carrier policies and procedures.
- Utilized the Vehicle License Tax system to calculate estimated fees and taxes for various MVD transactions.
- Participated in periodic GEMBA Walk activities and explained Level 1 processes to familiarize various ADOT MVD department staff with the Level 1 call center
Education
Associate of Applied Science -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2027
Certificate in Small Business Start-up -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ04-2019
Skills
- Industry expertise, and sales prospecting
- Effective Objection Handling
- Pipeline Optimization
- Account-Based Marketing
- Proficient in Salesforce and Outreach
- Training and development abilities
- Excellent verbal and written communication skills
- Result-oriented for organizational revenue goals
- B2B Sales Proficiency
- Web Technologies Expertise
Accomplishments
- Completed 50 hours of Motor Carrier Training
Certification
- CSR 184 Business Technology in Customer Service
- CSR 195 Customer Service Representative Sales & Marketing
- CSR 197 Customer Service Representative Business Practices
Timeline
Lead Development Representative/Sales Development Representative
Televerde
12.2021 - 12.2023
Customer Service Representative
Motor Vehicle Division
10.2018 - 04.2020
Associate of Applied Science -
Maricopa Community Colleges, Rio Salado Community College
Certificate in Small Business Start-up -
Maricopa Community Colleges, Rio Salado Community College