KIMBERLY LEACH
Lyles,TN
Overview
30
30
years of professional experience
Work History
Customer Care Advocate Level I
AAA Auto Care Group
Heathrow, Florida
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Described product highlights and benefits to help guide purchasing decisions.
Independent Contractor Customer Service Representative Health Care Campaign
Nexrep Corporation
Portland, MN
03.2020 - 03.2022
- Answered inbound calls to greet and assist customers with various needs and questions
- Responded to customer questions and complaints and documented consumer communications
- Responded to customer questions and complaints and documented consumer communications
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM
- Validated data and resolved problems related to system-generated information
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Answered incoming calls and assisted customers with questions
- Verified health insurance information to check enrollment, eligibility, and insurance data integrity
- Delivered an excellent service experience with friendly, compassionate, and helpful demeanor
- Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards
- Safeguarded confidentiality of patient information by consistently following patient protection standards.
Online Retailer
Lyles, TN
01.2010 - 01.2017
- Established profitable pricing structures by correctly building in costs such as inventory, marketing, and shipping
- Kept inventory stocked and organized to quickly meet customers' order demands
- Responded quickly to complaints and inquiries, maintaining high satisfaction with exceptional service
- KL
- Researched [Type] market to understand current demand and fill market gaps or increase share for existing products
- Handled payments with high accuracy, minimizing bookkeeping errors and customer service issues
- Connected with reliable service providers to support web pages, advertising, and check-out processes
- Connected with reliable service providers to support web pages, advertising, and check-out processes
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Customer Service Representative
West Corporation
01.2010 - 01.2012
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Recommended products and services to members and educated customers about relevant offerings
- Promoted best practices by identifying opportunities for process improvements and initiatives.
Licensed Practical Nurse
Health Care Corporations
01.1982 - 12.2000
- Applied understanding of therapeutic processes by intervening on behalf of patients to resolve problems
- Recorded patient fluid and food intakes and outputs and monitored overall wellness to report changes in condition
- Charted medication administration and nursing care provided to document patient progress or report changes in condition
- Demonstrated sound clinical judgment by making independent decisions
- Documented clinical information in patient medical records daily
- Implemented existing policies and procedures and utilized written standards
- Educated patients and family support system in post-discharge care and disease prevention
- Maintained confidentiality concerning treatment and personal information
- Ordered diagnostic imaging or other tests according to physicians' orders
- Documented all changes in patient conditions and worked with various physicians and registered nurses to create care plans
- Observed all HIPAA protocols to safeguard patient privacy and confidentiality
- Cared for admitted patients, including fluid administration, wound care, physical therapy
- Gathered patient medical histories and symptoms, and recorded data such as height, weight, pulse rate, and blood pressure
- Responded appropriately to family members when discussing patient care and instructions for discharge
- Administered medications per physicians' orders or as directed by care plan
- Collected biological samples and prepared for lab testing.
Education
Licensed Practical Nurse, Nursing -
Tennessee College of Applied Technology
Awarded Certificate in Licensed - Licensed Practical Nurse
TN College of Applied Technology
Livingston, TN12.1981
Timeline
Customer Care Advocate Level I
AAA Auto Care Group
03.2022 - Current
Independent Contractor Customer Service Representative Health Care Campaign
Nexrep Corporation
03.2020 - 03.2022
Online Retailer
01.2010 - 01.2017
Customer Service Representative
West Corporation
01.2010 - 01.2012
Licensed Practical Nurse
Health Care Corporations
01.1982 - 12.2000
Licensed Practical Nurse, Nursing -
Tennessee College of Applied Technology
Awarded Certificate in Licensed - Licensed Practical Nurse
TN College of Applied Technology