Kimberly Lee
Arkoma
Summary
Friendly Guest Service Manager brings extensive hospitality and customer service expertise. Greets guests and dedicates full attention to meeting needs and promoting site amenities. Resolves and improves sources of dissatisfaction to retain happy and loyal patrons.
Overview
8
8
years of professional experience
1992
1992
years of post-secondary education
Work History
Private Caregiver
Private Family(Jenkins)
Fort Smith
01.2024 - 08.2025
- Assisted with daily personal care and hygiene routines for family members.
- Managed medication schedules and ensured timely administration of prescribed medications.
- Provided companionship and engaged in meaningful conversations with clients.
- Monitored health conditions and reported changes to family members promptly.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Data Entry Clerk
Answer of Fort Smith
Fort Smith
08.2023 - 01.2024
- Processed data entries accurately and efficiently for various client requests.
- Maintained organized digital and physical filing systems for easy access to information.
- Verified information from documents to ensure accuracy and completeness of data.
Personal Support Worker
Almost Home Ministries
Hot Springs
12.2022 - 05.2023
- Assisted clients with daily living activities and personal hygiene needs.
- Provided compassionate companionship and emotional support to residents.
- Monitored and recorded vital signs to ensure client well-being.
- Administered medications according to prescribed schedules and guidelines.
- Supported recreational activities to enhance social engagement among clients.
Guest Service Manager
Courtyard by Marriott
Hot Springs
06.2017 - 09.2022
- Supervised front desk operations and guest check-in processes.
- Trained staff on customer service standards and hotel procedures.
- Managed guest inquiries and resolved complaints efficiently.
Education
Hot Springs High
Hot Sprimgs, ARSkills
- Personal care
- Medication management
- Vital signs monitoring
- Health reporting
- Data organization
- Problem solving
- Client communication
- Time management
References
References available upon request.
Timeline
Private Caregiver
Private Family(Jenkins)
01.2024 - 08.2025
Data Entry Clerk
Answer of Fort Smith
08.2023 - 01.2024
Personal Support Worker
Almost Home Ministries
12.2022 - 05.2023
Guest Service Manager
Courtyard by Marriott
06.2017 - 09.2022
Hot Springs High