Shirnae McMiller
Tyler,TX
Summary
Management professional bringing a diverse background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Experienced in providing personal care and support to clients in home settings, demonstrating strong skills in monitoring vital signs and medication management. Successfully assisted clients with daily activities, ensuring their comfort and safety while maintaining accurate documentation of care provided. Developed effective communication with family members regarding client conditions, contributing to improved overall care outcomes. Proven ability to adapt to various situations and maintain a high level of professionalism in patient-facing roles.
Overview
6
6
years of professional experience
Work History
Private Caregiver
Private sitting
Tyler, Tx
09.2025 - Current
- Provided personal care for private sitting clients in home settings.
- Assisted with bathing, dressing, grooming, and toileting needs.
- Monitored meals, hydration, and daily medication schedules.
- Maintained clean living areas and sanitized care equipment.
- Observed client condition and reported changes to family members.
- Offered companionship, comfort, and respectful emotional support.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Supported mobility, transfers, and safe walking assistance.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Transportation Coordinator/ Maintenance Assistant
Primrose Retirement Communities LLC
Tyler , TX
09.2020 - Current
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Greeted customers in a friendly manner when boarding the bus.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
- Created daily, weekly and monthly checklists on building equipment maintenance procedures and kept records of scheduled work.
- Detected and repaired hazardous conditions or concerns that presented risk of accidents or injuries.
- Organized supplies and stocked shelves with product inventory.
- Performed spot removal, stain treatment, and deodorization of carpets.
- Utilized industrial-grade carpet shampooers to deep clean carpets.
Receptionist Fill In
Primrose Retirement Community
Tyler, Texas
09.2020 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Reported suspicious individuals to supervisor.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Coordinated with other departments to ensure proper distribution and tracking of keys.
- Processed and submitted invoices for payment in a timely manner.
- Encouraged healthy communication among family members by modeling effective communication strategies.
Executive Director's Assistant
Primrose Retirement Community
Tyler, Texas
09.2020 - Current
- Assisted the Executive Director in all building operations
- Passed out billing statements to residents
- Made entry key fobs and room keys for residents
- Purchased food for monthly manager meetings
- Reminding the Executive Director of important dates
- Made new hire and employee files
- Made end-of-month bank deposits
- Fill in positions when other managers are absent
- Clear communication with residents regarding any issues or concerns in the building
- Administrative assistant duties
Assistant Director of Dining Services
Primrose Retirement Community
Tyler, TX
08.2020 - Current
- Assisted in the preparation of meals for patients according to dietary requirements and preferences.
- Monitored food consumption and intake levels, ensuring compliance with nutrition plans.
- Conducted inventory of kitchen supplies, restocked shelves, and ordered shortages or needed items.
- Maintained a safe and sanitary work environment by adhering to all safety regulations and procedures.
- Ensured that all meal trays were prepared accurately and timely prior to delivery to patient areas.
- Performed quality control checks throughout the day to ensure food was being stored at the appropriate temperature.
- Trained new employees on kitchen operations, policies, cleanliness standards, safety protocols, and equipment usage.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Coordinated catering events including menu selections, staffing needs, equipment setup and breakdown.
- Maintained effective communication with other departments within the organization to ensure smooth operation of dining services activities.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
Residential Care Associate
Selah life Choices
Tyler, Tx
09.2024 - 11.2024
- Supported daily resident care at Selah Life Choices residential home.
- Assisted residents with meals, hygiene, and personal comfort needs.
- Monitored resident behavior and reported concerns to supervisory staff.
- Documented care activities and updates in residential service records.
- Responded calmly to emotional needs and crisis situations.
- Managed grocery shopping and took clients to medical appointments.
Education
Associate of Arts - Liberal Arts And General Studies
Tyler Junior College
Tyler, TX 08.2019 - 12.2019
Skills
- Cost Control
- Route Planning
- Report Generation
- Vehicle Maintenance
- Punctual and Safe Transportation
- Completion of Weekly Transportation Log
- Regulatory Compliance
- Customer Support
- Inventory Control
- Accurate Meal Tracking
- Meal Preparation
- Food presentation
- Menu Creation
- Dining room organization
- Table placement
- Guest Seating
- Guest service
- Safety Protocols
- Equipment Troubleshooting
- Building upkeep
- Emergency Response
- Correct usage of Carpet Equipment
- Document Daily Water Heater Temperatures
- Change Air Filters Within State Requirements
- Service and Document Fire Extinguishers
- Cleaning and sanitizing
- Teamwork and Collaboration
- Safety practices
- Problem-Solving
- Adaptability
- Active Listening
- Time management abilities
- Problem-solving abilities
- Reliability
- Organizational Skills
- Task Prioritization
- Attention to Detail
- Event Coordination
- Positive advertising
- Professional Receptionist
- Hard Worker
- Self Motivation
- Goal Setting
- Team Collaboration
- Personal care
- Medication management
- Vital signs monitoring
- Care documentation
- Vital signs
- ADL support
- Medication reminders
- Mobility assistance
- Infection control
- Patient transport
- Meal preparation
- Appointment scheduling
- Equipment sanitation
- Attention to detail
- Effective communication
- Crisis management
- Time management
- Conflict resolution
- Assisting with personal grooming
- Patient care
- Dementia and Alzheimer's care
- Compassionate caregiver
- Meal planning
- Recording vital signs
- Patient lifting
- Blood glucose testing
- Safety precautions
- General housekeeping
- Documenting behaviors
- Outpatient care
- Activity planning
- Helping with medication
- Family support and assistance
- Transporting patients
- Bathing assistance
- Basic life support
- Direct patient care
- Patient-focused care
References
References available upon request.
Timeline
Private Caregiver
Private sitting
09.2025 - Current
Residential Care Associate
Selah life Choices
09.2024 - 11.2024
Transportation Coordinator/ Maintenance Assistant
Primrose Retirement Communities LLC
09.2020 - Current
Receptionist Fill In
Primrose Retirement Community
09.2020 - Current
Executive Director's Assistant
Primrose Retirement Community
09.2020 - Current
Assistant Director of Dining Services
Primrose Retirement Community
08.2020 - Current
Associate of Arts - Liberal Arts And General Studies
Tyler Junior College
08.2019 - 12.2019