Kimberly Lewis
Cordele,GA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Delivery Specialist
DC Express
09.2020 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Coordinated consistent on-time deliveries of damage-free goods.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Associate
Lowe's
02.2019 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Inspector
Federal State Inspection Service
08.2007 - 12.2019
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Led training sessions for junior inspectors to elevate team's overall efficiency and accuracy in conducting inspections.
Education
MBA - Logistics And Supply Chain Management
Colorado Technical University
Colorado Springs, CO12-2020
Skills
- Strong organizational skills
- Complex Problem-Solving
- Logistics
- Operations support
- Self-motivation and discipline
- Hazardous Materials Handling
- DOT Regulations
- Safety protocols and procedures
- Critical thinking aptitude
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Communication and interpersonal skills
Timeline
Delivery Specialist
DC Express
09.2020 - Current
Customer Service Associate
Lowe's
02.2019 - 10.2020
Inspector
Federal State Inspection Service
08.2007 - 12.2019
MBA - Logistics And Supply Chain Management
Colorado Technical University
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