Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly L Fletcher

Milwaukee,USA

Summary

Senior manager with expertise in developing and executing strategic improvements that drive business growth. Proven track record of leading operations to enhance performance through effective communication and a strong client focus. Demonstrated ability to implement key initiatives that result in measurable enhancements and operational efficiency.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Sr Manager, Continuous Improvement

FIS
Brown Deer, Wisconsin
04.2024 - Current
  • Maintained continuous improvement backlog and roadmap for solution growth.
  • Promoted culture of continuous improvement in collaboration with solution leadership.
  • Facilitated adoption of agile methodologies with enterprise agile coaches.
  • Identified patterns, dependencies, and impediments to enhance collaboration.
  • Managed delivery risks and guided resolution of obstacles.
  • Shared insights with enterprise agility acceleration office to foster innovation.
  • Coordinated creation and management of business OKRs with solution leadership.
  • Led quarterly planning events and operational activities across solution portfolio.
  • Established effective communication channels between different departments within the organization.

Release Train Engineer

FIS
Milwaukee, WI
03.2020 - 04.2024
  • The Release Train Engineer (RTE) has overall responsibility for Agile Release Trains (ARTs) within FIS IBS product development.
  • This role leads and coaches the ARTs and coordinates and facilitates pre planning and planning for each program increment.
  • The RTE interacts frequently with internal stakeholders to communicate status, resolve impediments, and facilitate strategic software roadmap planning.
  • The RTE supervises and coaches scrum masters within the organization and drives continuous improvement across the software development lifecycle.
  • Facilitate program increment pre-planning
  • Facilitate program increment planning
  • Track program increment status and communicate within the ARTs and to stakeholders and leadership
  • Facilitate inspect and adapt workshops
  • Facilitate system demonstrations
  • Facilitate weekly ART syncs
  • Coach all participants within the ARTs as well as stakeholders and leadership in SAFe and Agile practices
  • Escalate and monitor increment and ART level impediments
  • Facilitate feature and capability estimates
  • Promote and enable continuous improvement
  • Optimize the flow of value through the ART
  • Understand and manage to budget and operational guidelines
  • Train other team members on scaled Agile development
  • Define and refine processes and maintain process documentation
  • Assist or lead new hire assessment and selection

Systems Manager

FIS
Milwaukee, WI
08.2010 - 01.2019
  • Mapped out, coordinated, and oversaw the activities for the design, development, and execution of IBS Core applications.
  • Responsible for managing a team of 8 - 28 resources within the IBS Core Teams.
  • Enhanced team's work quality by developing employee knowledge and targeting high-qualified candidates for key roles.
  • Led the team to address production issues to resolve client-reported problems.
  • Working directly with Product Management to identify Road Map items and priority of work for a budgeting year.
  • Responsible for ensuring all CAP, Conversion Cap, Funded and Expense forecasts are met.
  • Responsible for providing GL forecasts for the application to finance.
  • Provided resource forecast and utilization statistics to finance and stakeholders to inform strategic decisions.
  • In addition, to providing oversight and management of resources located in India and Manila.
  • Specifically - IBS Loan Development, IBS Bank Control, IBS CTR, and IBS IR.

Application Development Manager

FIS
Milwaukee, WI
07.2005 - 08.2010
  • Responsible for mapping out, coordinating, and overseeing the activities for the design, development, and execution of IBS Core applications.
  • I took lead from an IBS perspective to infuse co-sourcing with Manila resources into our IBS teams.
  • Responsible for managing a team of 8 - 28 resources within the IBS Core Teams.
  • Responsible for providing revenue and expense forecasts for the IBS Core.
  • Responsible for providing oversight to all IBS Core client funded, expense and capitalizable projects.
  • Responsible for providing Executive Management status on any production issues and resolution.
  • Responsible for leading the team through issue resolution.

Project Manager

Metavante (FKA) M&I Data Services
Milwaukee, WI
06.2003 - 07.2005
  • While still titled as a Business Analyst, I took on additional responsibilities as a Project Manager.
  • During this period, I was responsible for managing a range of 5-23 projects.
  • Provided project status to clients on a weekly basis.
  • Provided weekly project status updates to stakeholders.
  • Responsible for establishing time reporting structures for project teams via Gain systems.
  • Responsible for defining the WBS via Microsoft Projects.
  • Responsible for ensuring project teams completed all necessary documentation for each phase of the project within the SDLC.
  • Ensured all deliverables met internal PMO audit requirements.
  • Addressed issues and led teams to resolution.
  • Responsible for reporting RCA documents to CSM's and stakeholders as necessary.
  • Verified project plan feasibility to facilitate communication with stakeholders.
  • Mitigated project delays to maintain timelines and avoid penalties.
  • Oversaw project planning and development, quality control, and final review to control milestones and deliverables.
  • Led project teams through issue resolution post production.

Business Analyst

Metavante (FKA) M&I Data Services
Milwaukee, WI
06.1998 - 06.2003
  • Responsible for documenting requirements for client funded or strategic work.
  • Working directly with clients to identify and confirm requirements based on work requested.
  • Provide estimates for client funded, strategic and sales type requests.
  • Responsible for all aspects of testing functionality that is being enhanced related to the IBS Loan System.
  • Responsible for learning IBS Loans, IBS Deposit and IBS CIS systems in order to effectively set up test cases and test scenarios to ensure functionality meets the requirements requested.
  • Responsible for ensuring any enhancements did not have any changes or impacts to existing system processing for IBS Loans.
  • Responsible for reviewing business processes in order to gain a complete understanding of current procedures, identify improvements, document those processes, and connect business people to information technology groups in an organization.

Loan Processor

M&I Bank
Brookfield, WI
06.1997 - 06.1998
  • Responsible for processing residential mortgage and commercial loans via Sales Partner.
  • Processing all loan documentation for customers requesting loans for residential and construction loans.
  • Responsible for gathering all title loan and proof of insurance information for all loan types.

Education

Bachelor's - MIS and Finance

UW-Oshkosh
Oshkosh, WI
06-1996

Skills

  • Continuous improvement
  • Project leadership
  • Program management
  • Risk management
  • Business OKRs
  • Strategic planning
  • Agile methodologies
  • Department management
  • Planning
  • Analytical thinking
  • Multitasking
  • Team leadership
  • Written communication

Certification

  • Release Train Engineer SAFe 4.0
  • Product Management SAFe 4.0
  • Scrum Master SAFe 4.0
  • SAFe Agilist SAFe 4.0

Timeline

Sr Manager, Continuous Improvement

FIS
04.2024 - Current

Release Train Engineer

FIS
03.2020 - 04.2024

Systems Manager

FIS
08.2010 - 01.2019

Application Development Manager

FIS
07.2005 - 08.2010

Project Manager

Metavante (FKA) M&I Data Services
06.2003 - 07.2005

Business Analyst

Metavante (FKA) M&I Data Services
06.1998 - 06.2003

Loan Processor

M&I Bank
06.1997 - 06.1998

Bachelor's - MIS and Finance

UW-Oshkosh
Kimberly L Fletcher