Senior manager with expertise in developing and executing strategic improvements that drive business growth. Proven track record of leading operations to enhance performance through effective communication and a strong client focus. Demonstrated ability to implement key initiatives that result in measurable enhancements and operational efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sr Manager, Continuous Improvement
FIS
Brown Deer, Wisconsin
04.2024 - Current
Maintained continuous improvement backlog and roadmap for solution growth.
Promoted culture of continuous improvement in collaboration with solution leadership.
Facilitated adoption of agile methodologies with enterprise agile coaches.
Identified patterns, dependencies, and impediments to enhance collaboration.
Managed delivery risks and guided resolution of obstacles.
Shared insights with enterprise agility acceleration office to foster innovation.
Coordinated creation and management of business OKRs with solution leadership.
Led quarterly planning events and operational activities across solution portfolio.
Established effective communication channels between different departments within the organization.
Release Train Engineer
FIS
Milwaukee, WI
03.2020 - 04.2024
The Release Train Engineer (RTE) has overall responsibility for Agile Release Trains (ARTs) within FIS IBS product development.
This role leads and coaches the ARTs and coordinates and facilitates pre planning and planning for each program increment.
The RTE interacts frequently with internal stakeholders to communicate status, resolve impediments, and facilitate strategic software roadmap planning.
The RTE supervises and coaches scrum masters within the organization and drives continuous improvement across the software development lifecycle.
Facilitate program increment pre-planning
Facilitate program increment planning
Track program increment status and communicate within the ARTs and to stakeholders and leadership
Facilitate inspect and adapt workshops
Facilitate system demonstrations
Facilitate weekly ART syncs
Coach all participants within the ARTs as well as stakeholders and leadership in SAFe and Agile practices
Escalate and monitor increment and ART level impediments
Facilitate feature and capability estimates
Promote and enable continuous improvement
Optimize the flow of value through the ART
Understand and manage to budget and operational guidelines
Train other team members on scaled Agile development
Define and refine processes and maintain process documentation
Assist or lead new hire assessment and selection
Systems Manager
FIS
Milwaukee, WI
08.2010 - 01.2019
Mapped out, coordinated, and oversaw the activities for the design, development, and execution of IBS Core applications.
Responsible for managing a team of 8 - 28 resources within the IBS Core Teams.
Enhanced team's work quality by developing employee knowledge and targeting high-qualified candidates for key roles.
Led the team to address production issues to resolve client-reported problems.
Working directly with Product Management to identify Road Map items and priority of work for a budgeting year.
Responsible for ensuring all CAP, Conversion Cap, Funded and Expense forecasts are met.
Responsible for providing GL forecasts for the application to finance.
Provided resource forecast and utilization statistics to finance and stakeholders to inform strategic decisions.
In addition, to providing oversight and management of resources located in India and Manila.
Specifically - IBS Loan Development, IBS Bank Control, IBS CTR, and IBS IR.
Application Development Manager
FIS
Milwaukee, WI
07.2005 - 08.2010
Responsible for mapping out, coordinating, and overseeing the activities for the design, development, and execution of IBS Core applications.
I took lead from an IBS perspective to infuse co-sourcing with Manila resources into our IBS teams.
Responsible for managing a team of 8 - 28 resources within the IBS Core Teams.
Responsible for providing revenue and expense forecasts for the IBS Core.
Responsible for providing oversight to all IBS Core client funded, expense and capitalizable projects.
Responsible for providing Executive Management status on any production issues and resolution.
Responsible for leading the team through issue resolution.
Project Manager
Metavante (FKA) M&I Data Services
Milwaukee, WI
06.2003 - 07.2005
While still titled as a Business Analyst, I took on additional responsibilities as a Project Manager.
During this period, I was responsible for managing a range of 5-23 projects.
Provided project status to clients on a weekly basis.
Provided weekly project status updates to stakeholders.
Responsible for establishing time reporting structures for project teams via Gain systems.
Responsible for defining the WBS via Microsoft Projects.
Responsible for ensuring project teams completed all necessary documentation for each phase of the project within the SDLC.
Ensured all deliverables met internal PMO audit requirements.
Addressed issues and led teams to resolution.
Responsible for reporting RCA documents to CSM's and stakeholders as necessary.
Verified project plan feasibility to facilitate communication with stakeholders.
Mitigated project delays to maintain timelines and avoid penalties.
Oversaw project planning and development, quality control, and final review to control milestones and deliverables.
Led project teams through issue resolution post production.
Business Analyst
Metavante (FKA) M&I Data Services
Milwaukee, WI
06.1998 - 06.2003
Responsible for documenting requirements for client funded or strategic work.
Working directly with clients to identify and confirm requirements based on work requested.
Provide estimates for client funded, strategic and sales type requests.
Responsible for all aspects of testing functionality that is being enhanced related to the IBS Loan System.
Responsible for learning IBS Loans, IBS Deposit and IBS CIS systems in order to effectively set up test cases and test scenarios to ensure functionality meets the requirements requested.
Responsible for ensuring any enhancements did not have any changes or impacts to existing system processing for IBS Loans.
Responsible for reviewing business processes in order to gain a complete understanding of current procedures, identify improvements, document those processes, and connect business people to information technology groups in an organization.
Loan Processor
M&I Bank
Brookfield, WI
06.1997 - 06.1998
Responsible for processing residential mortgage and commercial loans via Sales Partner.
Processing all loan documentation for customers requesting loans for residential and construction loans.
Responsible for gathering all title loan and proof of insurance information for all loan types.
<ul>
<li>Responsibilities -Process Engineering: -</li>
<li>Responsible for making SOP on required process flow for overall manufacturing.</li>
<li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li>
<li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li>
<li>Responsible for doing analysis and making actions against failure to reduce production loss.</li>
<li>Achieving standard targets requirement from customer end related to yield and scrap.</li>
<li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li>
<li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li>
<li>Responsible for preparing PFMEA on process stages inline.</li>
<li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li>
<li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li>
<li>Maintaining good yield graphs toward the given targets.</li>
<li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li>
<li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li>
<li>Organizing and executing all process activities, such as rejection and scrap reduction.</li>
</ul> at Sunny Opotech India Pvt.Ltd<ul>
<li>Responsibilities -Process Engineering: -</li>
<li>Responsible for making SOP on required process flow for overall manufacturing.</li>
<li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li>
<li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li>
<li>Responsible for doing analysis and making actions against failure to reduce production loss.</li>
<li>Achieving standard targets requirement from customer end related to yield and scrap.</li>
<li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li>
<li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li>
<li>Responsible for preparing PFMEA on process stages inline.</li>
<li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li>
<li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li>
<li>Maintaining good yield graphs toward the given targets.</li>
<li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li>
<li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li>
<li>Organizing and executing all process activities, such as rejection and scrap reduction.</li>
</ul> at Sunny Opotech India Pvt.Ltd