Kimberly Lopez

• Delivered meal trays to numerous patients and checked for satisfaction with dietary requirements.
• Assembled meal trays for patients
• Customer Service

• Trained and mentored all new Supervisors and Employees to maximize quality of service and performance.
• Completed inventory and shift reports and other business documentation.
• Coordinated daily workflow through task prioritization and concise scheduling.
• Implemented new cleaning processes and team strategies to reduce necessary man-hours by 15 hours per week.
• Directed team of 12 personnel in the Colorado State Capitol.
• Evaluated employee performance and achievements.

Stand Lead: Ran a very successful food and beverage stand.

* Set up and cleaned stand daily

*Assisted customers with their orders

*Money handling

*Customer Service

• Answered customer telephone calls promptly, booked appointments and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance and answered any questions they had.
• Collected Insurance Co-Pays, fees and payments.
• Verified Insurance
• Money handling

• Prepared vendor invoices and processed incoming payments.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Maintained good working relationships with vendors and resolved disputes.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Matched purchase orders with invoices and recorded necessary information.
• Entered figures using 10-key calculator to compute data quickly.