Kimberly Lopez
Kansas City,MO
Summary
Dynamic and bilingual professional with a proven track record at Bar K, enhancing guest experiences and boosting loyalty program membership. Skilled in customer service and time management, I excel in creating memorable connections and ensuring event success. My approach has significantly contributed to long-term guest retention and satisfaction.
Overview
1
1
year of professional experience
Work History
Guest Ambassador
Bar K
05.2024 - Current
- Promoted hotel loyalty programs, resulting in higher membership rates and long-term guest retention.
- Provided proactive assistance during events held at the property, ensuring smooth execution of activities.
- Enhanced guest experience by providing exceptional customer service and promptly addressing inquiries.
- Welcomed guests and made immediate connections in order to drive satisfaction and sales.
Education
Associate of Arts - Business
Metropolitan Community College
Kansas City, MO05-2027
High School Diploma -
Northeast High School
Kansas City, MO05-2024
Skills
- Customer service
- Verbal and written communication
- Guest accommodations
- Time management
- Attention to detail
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Ambassador
Bar K
05.2024 - Current
Associate of Arts - Business
Metropolitan Community College
High School Diploma -
Northeast High School
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