Kimberly Lovelace
Brownsville,Tennessee
Summary
Hardworking and passionate EMS communicator with strong organizational skills eager to secure entry-level Medcom Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Fast-thinking Emergency Medical Technician with 12 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Overview
11
11
years of professional experience
Work History
EMS Communicator
Regional One Health Hospital (Medcom)
05.2015 - Current
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Conducted interviews for potential employees.
- Team leadership through communications on Medcom strike team
- New employee training on expectations, operations, and protocols within Medcom.
- Cultivated relations with faculty at Southwest Tennessee EMS College Program to allow students to come and learn about Medcom.
- Expertise on managing communications for mass casualty situations through active drills in Memphis and surrounding areas.
- Expertise in managing communication protocols for nerve agent attacks and exposures
- Manage drills as team lead conducted through HRTS system
- Answered calls from automatic routing system and took basic information from callers.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved communication strategies by developing and implementing comprehensive messaging plans.
- Increased audience engagement with compelling content development and multimedia storytelling.
- Strengthened team productivity with effective project management and clear communication guidelines.
- Managed crisis communications to maintain a positive brand image during challenging situations.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and initiatives.
- Mentored junior staff members in best practices for effective communication techniques, enhancing overall team performance.
- Implemented training workshops designed to enhance employee communication skills both internally and externally within the organization.
- Managed departmental communications and served as main point of contact for departments on technical or functional content updates
- Built and maintained positive relationships with public by utilizing strategic plans.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
AEMT
Lifecare Ambulance
08.2023 - Current
- Enhanced patient comfort by providing compassionate and efficient care during emergency situations.
- Reduced response times by maintaining well-organized equipment and timely communication with dispatchers.
- Improved team collaboration by consistently participating in training sessions and sharing knowledge with colleagues.
- Increased patient satisfaction through effective communication, attentive listening, and addressing concerns promptly.
- Ensured accurate documentation of patient assessments, treatments, and interventions for proper record keeping.
- Maintained up-to-date knowledge of protocols and procedures to provide the highest level of care possible.
- Contributed to successful patient outcomes by effectively administering appropriate treatments based on assessment findings.
- Demonstrated strong decision-making skills under high-pressure situations while prioritizing patient safety above all else.
- Provided seamless patient handoff to hospital staff by delivering thorough reports while maintaining confidentiality standards.
- Promoted a safe working environment for both patients and fellow team members by adhering to established safety guidelines at all times.
- Served as a mentor for new AEMT staff, providing guidance and support to ensure a smooth transition into the role.
- Showcased adaptability and flexibility by successfully handling diverse emergency situations, from traumatic injuries to medical emergencies, while maintaining composure and professionalism.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Dispensed medications and monitored patient reactions.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Trained new EMTs on proper protocols and procedures.
- Assessed medical conditions of patients in pre-hospital settings.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Followed all safety protocols and took necessary precautions while providing care.
- Provided education to familiarize patients with medical treatments and self-care.
EMS Dispatcher
Pedi-Flite
08.2015 - 07.2018
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Answered calls from automatic routing system and took basic information from callers.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Provided on-the-job training and coaching to develop new dispatchers.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Followed established protocols for professional handling of emergency situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted callers in emergency situations with appropriate information and support.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
AEMT/Supervisor of Operations
First Care Ambulance
03.2014 - 01.2018
- Provided patient families with post-medical care instructions.
- Followed all safety protocols and took necessary precautions while providing care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Trained new EMTs on proper protocols and procedures.
- Evaluated patient histories to assess and prioritize levels of care.
- Delivered emotional support to patients and families.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Dispensed medications and monitored patient reactions.
- Assisted with lifting and moving patients.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered CPR, oxygen and other life-saving medical treatments.
- Handled patient transfers from one medical facility to another.
- Maintained up-to-date knowledge of protocols and procedures to provide the highest level of care possible.
- Contributed to successful patient outcomes by effectively administering appropriate treatments based on assessment findings.
- Reduced response times by maintaining well-organized equipment and timely communication with dispatchers.
- Enhanced patient comfort by providing compassionate and efficient care during emergency situations.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved team collaboration by consistently participating in training sessions and sharing knowledge with colleagues.
AEMT
Rural Metro Ambulance
05.2013 - 07.2014
- Provided patient families with post-medical care instructions.
- Followed all safety protocols and took necessary precautions while providing care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Trained new EMTs on proper protocols and procedures.
- Evaluated patient histories to assess and prioritize levels of care.
- Delivered emotional support to patients and families.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Dispensed medications and monitored patient reactions.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Education
Associate of Applied Science - Paramedic
Southwest Tennessee Community College
Memphis, TN08.2024
No Degree - Paramedic
Southwest Tennessee Community College
Memphis, TN12.2016
No Degree - AEMT
Southwest Tennessee Community College
Memphis, TN05.2010
Lighthouse High School
Millington05.2007
Skills
- Software Management
- Email Blasts
- Problem Resolution
- Advanced Communication Skills
- Team Leadership
- Office Operations
- Effective Customer Communication
- Emergency Treatment Procedures
- Providing Pre-Hospital Advanced Life Support
- First Aid
- Field Patient Assessments
- Scene Assessments
- Intravenous therapy
- Cardiopulmonary Resuscitation
- Problem-Solving
- Delegating Work
- Professional Demeanor
- Reliability
- Time Management
- Teamwork and Collaboration
- Effective leader
- Multitasking
- New Hire Training
- Group and individual instruction
Timeline
AEMT
Lifecare Ambulance
08.2023 - Current
EMS Dispatcher
Pedi-Flite
08.2015 - 07.2018
EMS Communicator
Regional One Health Hospital (Medcom)
05.2015 - Current
AEMT/Supervisor of Operations
First Care Ambulance
03.2014 - 01.2018
AEMT
Rural Metro Ambulance
05.2013 - 07.2014
Associate of Applied Science - Paramedic
Southwest Tennessee Community College
No Degree - Paramedic
Southwest Tennessee Community College
No Degree - AEMT
Southwest Tennessee Community College
Lighthouse High School
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