Kimberly Lowe
Fountain Run,USA
Summary
Hardworking and versatile Customer Service Manager with proven organizational skills and thorough knowledge of customer service policies and procedures. Organized and efficient Clinical Administrative Coordinator with a track record of managing tasks effectively to enhance productivity. Skilled in patient scheduling, and electronic health records management. Excel at communication, time management, and problem-solving to facilitate smooth operations in fast-paced healthcare environments.
Overview
18
18
years of professional experience
Work History
Associate Clinical Administrative Coordinator
UnitedHealth Group
03.2024 - Current
- Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards.
- Process inbound and outbound data and communication (i.e. faxes, emails and electronic communication) according to productivity and quality standards.
- Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers and/or naviHealth team as needed.
- Enter the required data into the naviHealth database accurately and in a timely manner.
- Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e. medical records), and logging therapy information.
- Assist in a smooth coordination of members care between health providers and the health plan.
- Establish relationships and communicate, when appropriate, to providers, clients and/or naviHealth field/care management staff as defined by departmental policy and process.
- Run and/or review reports to monitor assigned team duties are completed.
- Follow chain of command as appropriate when reporting issues or concerns.
- Attend naviHealth meetings as requested.
- Adhere to organizational, departmental, compliance and regulatory policies and procedures.
- Promote a positive attitude and work environment.
- Perform other duties and responsibilities as required, assigned, or requested.
OSA - Agent
GE Appliances
Fountain Run, USA
09.2023 - 03.2024
- Answers, evaluates and prioritizes incoming telephone, requests for assistance from users experiencing problems with their GE Appliance
- Diagnose problem with appliance and offer replacement parts for repair, or schedule service for repair
- Handle inbound or outbound calls that are primarily parts and service calls
Customer Service Manager
Music City Metals
Nashville, USA
08.2006 - 09.2023
- Customer Service Inbound/Outbound
- Customer Problem Solving
- Logistics Manager Shipping Domestic and International
- Process orders - Invoice orders
- Ship orders - Manage Warehouse (UPS, FED EX, USPS)
- Filing
- Data Entry - Alpha and Numeric
- Travel
- Trade Shows
Education
Diploma - Medical Secretary/Transcription
Medical Career College
Nashville, TN06-1986
High school diploma -
Maplewood Comprehensive High School
Nashville, TN06.1984
Skills
- Warehouse Supervisor Experience
- Logistics
- Inventory Control
- Warehouse Management
- Shipping & Receiving
- Customer Service Management
- Administrative experience
- Microsoft Office
- Communication skills
- Customer service
- Computer skills
- Medical Terminology
- Transcription
- Telephone Customer Support
- Office Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Call center customer service, 10/01/22, Proficient
- Customer service, 10/01/22, Proficient
- Customer focus & orientation, 10/01/22, Proficient
- Attention to detail, 11/01/22, Proficient
- Warehouse safety, 11/01/22, Proficient
References
References available upon request.
Timeline
Associate Clinical Administrative Coordinator
UnitedHealth Group
03.2024 - Current
OSA - Agent
GE Appliances
09.2023 - 03.2024
Customer Service Manager
Music City Metals
08.2006 - 09.2023
Diploma - Medical Secretary/Transcription
Medical Career College
High school diploma -
Maplewood Comprehensive High School
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