Kimberly Lunceford

Scheduling, registration,make radiology orders,checking insurances, five9 phone system, navigating Epic, and other office duties.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Reviewed and updated customer information in database for accuracy.
• Increased client retention by providing exceptional service while managing check-in and check-out processes.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
• Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
• Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
• Supported staff members with administrative tasks, improving productivity across various departments.
• Updated client databases regularly while maintaining accuracy in contact details comprehensively.
• Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
• Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
• Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
• Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
• Enhanced office efficiency by organizing and maintaining filing systems for critical documents.
• Reduced wait times for visitors by implementing more efficient check-in process.
• Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.
• Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
• Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
• Assisted in development and implementation of office policies to ensure compliance and efficiency.
• Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
• Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
• Contributed to positive first impression of office by greeting visitors warmly and professionally.
• Supported billing and accounting processes, contributing to financial health of office.
• Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Increased customer service success rates by quickly resolving issues.
• Completed daily logs for management review.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Participated in training programs to enhance product knowledge and customer service skills.

• Stocking, organizing,collect payment, greeting customers,customer service,