Kimberly Lundy
Mobile
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make the difference. Highly innovative and results-oriented with a strong background in customer service and sales. Driven to exceed customer expectations and company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
Theodore
01.2026 - 06.2026
- Managed client accounts and provided tailored insurance solutions.
- Conducted policy reviews to ensure adequate coverage for clients.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed strong relationships with clients through regular communication.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Processed claims efficiently while maintaining compliance with company standards.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
Insurance Broker
MAC's Coastal Insurance
Ocean Springs
09.2023 - 01.2026
- Analyzed client needs to recommend appropriate insurance coverage options.
- Enhanced customer satisfaction by resolving issues through knowledgeable, friendly service.
- Addressed customer requests and answered questions to elevate satisfaction levels.
- Recognized customer needs through active listening and observation. of customers promptly and efficiently.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Internet Sales Specialist
Midsouth Auto & Truck Sales
Pascagoula
03.2016 - 09.2023
- Monitored social media activity and website traffic.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Oversaw social media accounts for a diverse range of clients and implemented successful strategies to drive activity.
- Developed effective sales strategies to enhance customer satisfaction and boost sales.
- Maintained updated brand and product knowledge to deliver an optimum customer shopping experience.
Paralegal
L. J. Stein, III Attorney At Law
Mobile
08.2020 - 07.2021
- Filed pleadings and paperwork with court clerk, maintaining compliance with strict deadlines to support case progress.
- Conducted legal research to support case preparation and strategy development.
- Drafted various legal documents including pleadings, motions, and discovery requests.
- Organized case files, ensuring accurate documentation and easy retrieval of information.
Receptionist
Joe Bullard Auto
Mobile
01.2015 - 11.2016
- Organized client calendars and managed high call volumes to enhance scheduling efficiency.
- Answered and directed incoming calls using a multi-line system to facilitate effective communication.
- Scheduled and confirmed client appointments to ensure efficient time management.
- Resolved client issues with knowledgeable and friendly service to maintain high customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Entered client data into Alafile to manage records and customer relationships.
- Streamlined client billing and case management files to minimize workflow downtime.
- Processed payments and updated accounts to reflect balance changes.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Phone Technician
Fone Zone
Mobile
08.2012 - 01.2015
- Repaired broken and damaged mobile phones across multiple service units, restoring functionality and enhancing customer satisfaction.
- Diagnosed programming issues in mobile phones, identifying errors to facilitate effective repairs.
- Diagnosed and repaired mobile phone hardware and software issues.
- Provided customer support for device troubleshooting and usage inquiries.
- Conducted quality checks on repaired devices before returning to customers.
Education
High School Diploma -
Theodore High School
Theodore, AL05-2012
Skills
- Insurance Product Knowledge
- Client Needs Assessment
- Market Analysis
- Data Collection and Analysis
- Microsoft Office Suite
- Problem Solving
- Critical Thinking
- Time Management
- Multitasking
- Relationship Building
- Customer Service
- Collaboration Techniques
Certification
- Personal Lines for insurance
- Process of getting my P&C and Life and Health
Timeline
Insurance Agent
State Farm
01.2026 - 06.2026
Insurance Broker
MAC's Coastal Insurance
09.2023 - 01.2026
Paralegal
L. J. Stein, III Attorney At Law
08.2020 - 07.2021
Internet Sales Specialist
Midsouth Auto & Truck Sales
03.2016 - 09.2023
Receptionist
Joe Bullard Auto
01.2015 - 11.2016
Phone Technician
Fone Zone
08.2012 - 01.2015
High School Diploma -
Theodore High School